Billing issues
I need help im getting very frustrated and Telus customer service keeps just saying it's going to be resolved and contact me when it is but over and over nothing it's causing me great stress. So I have done all the trouble shooting possible they say it's on there end at least my services work but I haven't received my June, July and August bill. They keep saying oh it's going to be fixed soon and nothing. I was told by the last customer support that they will take care of it and that calling in again won't help as he said he's the only person that's working on this with technical support. Well nothing is changing and my account still is stuck with the last bill on my telus from May 2025 please someone at Telus can you please look into my ticket REQ1264576 I'm under alot of stress in life and I need my home services account working again and bills being generated. This is causing me great stress.
Unlimited internet changed to 1000gb
So I have unlimited internet for my wifi but I checked the Telus app and found out in may Telus had switched my internet plan without telling me from unlimited to a 1000gb cap for the exact same price and the only way we found out was a warning saying we had almost went over our limit. Is this an error by Telus or has rates changed??
Wrongfully Charged
Internet stopped working randomly. Charged $175 for someone to come have a look at it. You're telling me in addition to the monthly plan I'm on, it costs $175 to have someone fix the service that I'm paying for? That would be like your phone service cutting out for two days and rather than them reimbursing you for two days that you paid for service and didn't have any, you have to pay a fee for their mishap. WTF? Oh and the person never came because it started working before they were scheduled to come and I told Telus I no longer needed anyone to come. Bizarre behaviour.