Fibre: wrong 200$ installation charges debited
We were told by both the technician who came and the agents we talked to before that we were not going to be charged for the fibre installation. We received 6 letters, even registered letters and numerous emails telling us that was a free upgrade from the copper to fibre because Telus is ending copper in our area. From Telus FAQ: Is there any cost to transfer to Telus pure fibre? No, we value your business and this transfer will come at no cost to you. Today I opened the bill and there is a charge of 200$ + taxes !! Shock 😮 I called Telus, after wasting my time trying to dispute the issue on the app that tells you that something went wrong, “maybe is your internet connection “ 😳 More time wasted. The AI agent told me I would get a call back. The first one was canceled because even if I said hello 3 times , the machine hung up on me. I called again and after talking briefly with a human I was put on hold for the dispute team and after 1 hour waiting to talk to someone of the dispute team the call ended. Frustration big time ! Why did I trust all these people?! They all can’t care less and at this point they are just telling you lies Where is Telus? the one that I trusted long time ago , not anymore. But it’s not over
Billing issues
I need help im getting very frustrated and Telus customer service keeps just saying it's going to be resolved and contact me when it is but over and over nothing it's causing me great stress. So I have done all the trouble shooting possible they say it's on there end at least my services work but I haven't received my June, July and August bill. They keep saying oh it's going to be fixed soon and nothing. I was told by the last customer support that they will take care of it and that calling in again won't help as he said he's the only person that's working on this with technical support. Well nothing is changing and my account still is stuck with the last bill on my telus from May 2025 please someone at Telus can you please look into my ticket REQ1264576 I'm under alot of stress in life and I need my home services account working again and bills being generated. This is causing me great stress.
Unlimited internet changed to 1000gb
So I have unlimited internet for my wifi but I checked the Telus app and found out in may Telus had switched my internet plan without telling me from unlimited to a 1000gb cap for the exact same price and the only way we found out was a warning saying we had almost went over our limit. Is this an error by Telus or has rates changed??
Wrongfully Charged
Internet stopped working randomly. Charged $175 for someone to come have a look at it. You're telling me in addition to the monthly plan I'm on, it costs $175 to have someone fix the service that I'm paying for? That would be like your phone service cutting out for two days and rather than them reimbursing you for two days that you paid for service and didn't have any, you have to pay a fee for their mishap. WTF? Oh and the person never came because it started working before they were scheduled to come and I told Telus I no longer needed anyone to come. Bizarre behaviour.
