Fibre: wrong 200$ installation charges debited

We were told by both the technician who came and the agents we talked to before that we were not going to be charged for the fibre installation.

We received 6 letters, even registered letters and numerous emails telling us that was a free upgrade from the copper to fibre because Telus is ending copper in our area.

From Telus FAQ:

Is there any cost to transfer to Telus pure fibre?
No, we value your business and this transfer will come at no cost to you.

Today I opened the bill and there is a charge of 200$ + taxes !! Shock 😮 

I called Telus, after wasting my time trying to dispute the issue on the app that tells you that something went wrong, “maybe is your internet connection “ 😳

More time wasted. The AI agent told me I would get a call back. The first one was canceled because even if I said hello 3 times , the machine hung up on me.

I called again and after talking briefly with a human I was put on hold for the dispute team and after 1 hour waiting to talk to someone of the dispute team the call ended. 
Frustration big time ! 
Why did I trust all these people?! They all can’t care less and at this point they are just telling you lies 

Where is Telus? the one that I trusted long time ago , not anymore. 

But it’s not over