Forum Discussion
Billing issues
I need help im getting very frustrated and Telus customer service keeps just saying it's going to be resolved and contact me when it is but over and over nothing it's causing me great stress. So I have done all the trouble shooting possible they say it's on there end at least my services work but I haven't received my June, July and August bill. They keep saying oh it's going to be fixed soon and nothing. I was told by the last customer support that they will take care of it and that calling in again won't help as he said he's the only person that's working on this with technical support. Well nothing is changing and my account still is stuck with the last bill on my telus from May 2025 please someone at Telus can you please look into my ticket REQ1264576 I'm under alot of stress in life and I need my home services account working again and bills being generated. This is causing me great stress.
2 Replies
Retired customer service and tech support rep. Person is lying when that they are talking to tech support, we don't do any tickets for billing issues perhaps they meant billing support. As a customer service rep i would check for known issues, if a known issue is would put in the the known issue number and a link to the information. If known issue i would give you the details. If not I do up a billing ticket and give you the number which they did. I then do up a case number and I give the case number to you typically i set follow up for 72 hours. Anyone in customer service can look at the ticket and the case we don't transfer we don't contact the other rep we take responsibility for helping you. We do up a new case for you give you the case number. I also check if your on paper or bill. If you are paper bill i check if that is checked and I verify the mailing address. If another rep changed it without permission then I do a sturn feedback to their manager. You can also check this yourself through your online account.
- C_Fun
Community Manager
We’re really sorry to hear about the ongoing stress this has caused you. To protect your privacy and review your account details, please send TELUS_Support a private message. Once we have that, we can take a closer look at your ticket and billing issue and get this resolved for you.
