Forum Discussion

CB94's avatar
CB94
Neighbour
7 months ago

Telus tv digital box volume

Im having trouble with my volume on my telus tv digital box. I just set it up the other day and now my tv volume system has to be at almost 100 and it is still pretty low. Ive tried, disconnecting the remote, holding the volume and option button but it doesnt seem to work, to reset the digital box volume.  Any helpful tips on how to fix this?

6 Replies

  • I installed Google TV app on cell phone. As long as cell WIFI is connected to the Telus router Google TV has a volume control for the Telus tuner. No need to unpair/pair remotes to change the built in volume before it goes to the TV.

  • What if I don’t have the voice remote? I have the slimline 2. I have the same issue. The remote is synced to my tv but the volume is low. How do I turn up the volume on the digital box? Thanks 

    • afsfedswfssfd's avatar
      afsfedswfssfd
      Neighbour

      I don't like Google listening to all I say so I "Deny" all microphone permissions and I haven't signed in to my Google account with Telus as I don't want my viewing habits shared with an endless list of advertisers. 

      So to get around the above restrictions:

      Get a paperclip and press the factory reset button on the back of the digital box. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      JustJames Can you try the following to see if it helps:

      Unpair the remote from the TV:

      Press and hold the OK/SEL button on the remote for about 3 seconds until the green LED next to the OPTIK button flashes twice

      Enter 9 8 7 using the number pad on the remote

      Press TV POWER once

      Enter 0 0 0 0 on the number pad

       

      This will clear the TV programming from teh remote and enable you to adjust the set-top box volume.

       

      Use the volume buttons on the remote to increase the digital box volume to 25 (recommended but you can adjust to your preference).

       

      Re-program the Slimline 2 remote:
       

      Press and hold the OK and OPTIONS buttons simultaneously until the LED flashes twice.

      Enter 9 8 7 on the number pad. The LED will flash twice again.

      Press TV POWER. The LED will blink once.

      Enter the 4-digit code for your TV brand (codes can be found in this document).


      If successful, the LED will flash twice.


      After re-programming, test the volume control:

       

      Try adjusting the volume using the remote.

      The remote should now control your TV's volume while the digital box is set to a consistent level.

      You may need to run the steps a few times if it didn't work the first time. 

  • Is this for the newest box (21T)? 
    If so, hit the voice button on the remote and say “maximum set top box volume”. 
    Hope that helps.