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Clarification on returning equipment
Hi Telus Support,
I recently canceled my telus internet service, and was told that I need to return my equipment, despite I expressed that I did not rent any at the start of my service. Ever since I started using telus I was living in condos with pre-installed equipment.
Picture: this set of equipment has stayed like this from the first day to last day.
Later, I received this email from telus which is supposed to list my equipment, I cannot really tell if this means telus realized that I do not have any equipment or is this some display error.
Can I please get some clarification on this? I do not have anything to send back to telus and do not want to be charged for it.
Hi there, we will need to check your account to confirm. We will send you a private message.
2 Replies
TELUS_SupportOfficial Support Team
Hi there, we will need to check your account to confirm. We will send you a private message.
You need to return the NAH (square box) and cat cable plugged into 10G port, Booster (cylinder), power supply, cat cable from NAH to Booster. House wiring coming in from the top and bottom left corner can stay.
