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Billing Discrepancy and Unresolved Charges

Wahmad
Neighbour

I have been scammed by Telus. Agent said my bill won’t be more than 90$, I’m paying 144$/m plus 1k Telus took away in the beginning. & there is no remedy. I have been calling Telus consistently. No help!! 

4 REPLIES 4

TELUS_Support
Official Support Team
Official Support Team

We can definitely take a look at that with you. We'll send you a private message to discuss further.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Bluebell01
Neighbour

That was the same with me! I agreed to $90 a month for internet and optik tv even though I didn’t want the optik tv but the door to door guy said it came with it and it was still going to be $90 for two years now it’s $145 a month! How can they lie like this? I even wanted to see the contract before the grace period ended but it “wasn’t available” I shouldn’t have left Fido and Shaw. How can Telus employ scammers?! Now im stuck with this bill I didn’t want along with $55 for Telus home security. Telus scammed me! I thought I was going to save $60 now I’m paying 50 dollars more.

Oh and I forgot to add my cellphone mobility which brings up the total to over 200+ dollars. I don’t even want to put the actual number because I just feel so stupid. 

Hello @Bluebell01 , were you able to contact the billing team here 1-888-811-2323 in order to review your actual offer? Do you have the door to door agent's name and the date/time of your interaction with him? Feel free to send us a private message here and we'll do our best to help, thanks!

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