Unresolved Billing Error and Repeated Collections Notice for Account

I am writing to report an ongoing billing dispute that has already caused significant harm to my credit score. In January 2025, Telus incorrectly sent my account to collections for an erroneous charge. After I contacted Telus, the error was acknowledged, and the collection agency removed the entry from my credit file. However, I recently received another collections letter stating that I owe Telus $554—an amount I do not recognize, as my bills have been paid automatically from my bank account without interruption.

To resolve this immediately, I request the following:

• A detailed explanation of how and when this $554 charge originated, including a breakdown of the invoice, date of service, and any supporting documents.
• Confirmation that my account is fully up to date, with proof of all automatic payments processed since January 2025.
• Immediate action to recall this collections notice and have it removed from my credit report as this second error has caused my credit score to drop by more than 100 points.
• Compensation for any related costs, such as credit monitoring fees, if applicable.