Forum Discussion

604yvr's avatar
604yvr
Neighbour
24 days ago

Can't Fast Forward Recorded Program

I recorded The Great Canadian Baking Show series from the CBC Calgary channel (204), but I can’t fast-forward through any of the episodes.

A previous thread on this forum from two years ago mentioned that fast-forward rights for CBC Edmonton were misconfigured in the system. Has this misconfiguration returned? I’ve recorded this CBC program in the past and have always been able to fast-forward.

10 Replies

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member

    Hi 604yvr​ 604yvr778​ buckycat​ the team is looking into this. I can confirm that FFW is currently blocked on CBC Calgary (at least for folks in Vancouver). We are aiming to reconfigure this shortly. 

    In the meantime, you CAN ffw on CBC Edmonton recordings...

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member

      Hi 604yvr​ 604yvr778​ 

      The team has fixed the configuration of CBC Calgary; you should now be able to fast forward recordings on this channel.

      buckycat​ - yes, it was platform related; the legacy box is on a different back-end platform and was unaffected.

      Thanks for your patience

      • 604yvr778's avatar
        604yvr778
        Friendly Neighbour

        Thank you, I tested it and  fast forwarding works on CBC Calgary recorded programs!

    • buckycat's avatar
      buckycat
      Rockstar

      Just tried again, I can still fast forward. Wonder if it’s equipment related. I’m on the legacy box.

  • 604yvr778's avatar
    604yvr778
    Friendly Neighbour

    Fast forwarding does not work on any show recorded from CBC Calgary. I have Time Shift, and I tested recordings from CBC Edmonton, CBC Toronto, and CBC Vancouver; they all fast-forward correctly. The issue is specific to CBC Calgary and appears to be a misconfiguration.

    *I had to change my username because my Telus account login had to be reset.

    • buckycat's avatar
      buckycat
      Rockstar

      I just tried recording on the channel and fast forward worked for me.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Does fast wording work on any other recorded programming from that channel for you?

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Thank you, as you mentioned, in this case it is likely an issue with content provider/broadcaster restrictions. We'll send you a PM to dig a bit more into it for you.