Shaw Cancellation

Hello Telus, 

the Telus sales rep(Zahid) that came to my house and sold me the internet service told me that Telus would take care of the Shaw/Rogers cancellation.  It's been 2 weeks and my shaw is still active.  Zahid did not respond to my text regarding the cancellation, would you please let me know the procedure and next steps to cancelling the old Shaw service.  

Thank you, Shane