Billing Discrepancy and Unresolved Support Issue

Hi there, we will send you a private message. 

Why don’t the support team respond to my concern. ?

I don’t want to lose the connection. Hoping I get appropriate support from Telus.. which is not happening.. 

Hello,

I am being overcharged on my home service and not charged according to the contract/service agreement, I tried to call support and the loyalty team with no resolution. I am not expecting such a pathetic service. It's been the case for the last six months and I have paid more than $100 extra on my bill till date

Please help.