Forum Discussion
Re: [Megathread]: TELUS Connect
connect app not showing connected to wifi devices. it says some features unavailable. then it show sync off. how can i fix it? i cant pause devices or even see what connected to wifi. i don't have boosters. i uninstall and install again connect app. i reboot router multiple times. all didn't solve problem.
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Hi All,
So far I have:
1) Contacted TELUS Technical Support for hours on end
2) Reinstalled the App
3) Reset network settings on my devices
4) Had a tech come to my place (who installed the App on his Android device and it worked perfectly fine)
None of this has resulted in a solution for me so I have filed a complaint with the CCTS and I strongly urge that you all do the same else Telus is not going to have this fixed!
Mine is spotty at best. Mostly it says there's an error or something and doesn't work. Sometimes it works, sometimes it says the devices are paused but my kids are still using them on WiFi. It's unreliable at best, and the only advice I ever get from Telus is to 'turn it off and on again' and every iteration of that: reset everything, log out of everything, log back in. Disconnect, reconnect. Turn it off, turn it on. If I am being told to do that every time the app didn't work, that's not a solution. If I wanted to manage my technology manually, I would stick to pens, paper and radio plays. Why offer an app that never works and is never fixed with the updates?
El-EricCommunity Manager
Hi RobotFish - mine works without issues and can do the things that the app advertises. It is definitely a group of users that have issues and one of the ways to help is by doing a factory reset from the NAH and up the chain of the Wi-Fi connection. Have you tried to do that yet?
It has been over a month since the app has stopped working altogether. It was never great, as there were constant errors that would eventually resolve, but now it appears to have just completely given out. An overall incredibly frustrating experience
Adding our name to the thread and hoping someone will get this quickly resolved. We are constantly having connection issues to the app. Definitely not great that we're paying for a service that doesn't work
