connect app doesn't show connected to wifi devices

[kordeenok]

connect app not showing connected to wifi devices. it says some features unavailable. then it show sync off. how can i fix it? i cant pause devices or even see what connected to wifi. i don't have boosters. i uninstall and install again connect app.  i reboot router multiple times. all didn't solve problem. 

[Ldaug]

I have the exact same problem. I have the T3200 modem so copper connection. I’ve restarted modem, and the phone, and reinstalled the app. I’ve also cleared the cash on my phone, in the app and reinstalled the forms/documents. Still nothing. I have quite a few devices, with very slow internet (25). Today I turned off several devices to see if that would help, and nothing. I also tried resetting the network settings in my phone, still nothing. I’ve ordered a new modem hopefully it will help. I’m also looking for a replacement app, but no luck on what might work yet. 

[kordeenok]

i called couple times to TELUS support line, they don't know what to do. I think the best way its replace modem, like you are doing. 

[zhangff_nu]

I am experiencing exactly the same issue. It has been days but no fix at all. Called tech support and they cannot solve it either. Feels like Telus Connect developers are quite incompetent.