technical support
4 Topics
[Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a notice that it can't connect (which is fun because it's literally the name of the app), or I can set schedules and turn off access to certain devices, only to find my kids still using them with complete success. This is a problem for me. I pause the WiFi to my daughter's phone (she does not have data through a provider, so the only way she can get online is via WiFi - and all of my neighbours have locked access, so she's not getting on theirs) because she likes to text me at work all day for important things like "do we have any snacks" or "check out this TikTok". Yesterday, she texted me all day long again, and even though I checked the app and it was like YEP EVERYTHING'S GOOD THIS PHONE IS DEFINITELY PAUSED, everything was not good, and the phone was not paused. During the summer, I go to bed before my kids because they are no longer in school, and I shut off the WiFi for their phones and the iPad. It's all on one of those awesome schedules, which the app showed as active and working, but are actually neither of those things. The home screen even showed the devices as paused. Except - I have a secondary app that shows me what apps they are using and for how long, and it let me know that they were on their phones until after 2am. Good stuff. Does anyone know of an app that isn't this one that will actually do what I need this one to do? I have been giving polite app feedback for ages (that changed yesterday) and Telus doesn't seem to agree, after all this time, that the Telus Connect app should, in fact, connect.Solved8.3KViews0likes153Comments
Support asks to install App with access to Camera
I called technical support today (not a simple procedure itself). They wanted me to install a Telus App on my cell phone (not Telus), and the App then asked for access to the Camera. No way - I value my privacy. This is to determine the device that I was calling about. Previously it was fine to read the Model and MAC Address (or serial number) from the label. The support person refused to proceed without using the App. First line support at Telus really seems to hit the bottom of the barrel. PS: I did eventually get a replacement box shipped by calling via the accounts team.604Views0likes1Comment
How do I bridge a Technicolor NH20T so I can use my own router?
I see that in this gateway's WAN UI there is a choice of Routed, Full Bridged, and Bridged Port 1 (paraphrasing from memory), which leads me to presume that bridging is possible, though I have never seen this array of options. Plus, over the years I have faced ISP gateways that also require disabling DHCP and Firewall plus other internal settings needed before being able to use a 3rd party router -- especially if I want to use a VPN with it. And then there's the issue of losing access to it on the LAN once bridged. So I'm being careful and seeking docs or first-hand advice on dealing with this particular gateway deployed by Telus.Solved2.8KViews0likes4CommentsMissing PVR shows of scheduled series recordings
Hey Neighbours, I upgraded to the new Evolution boxes two months ago and entered my old series recordings. Some are Last Week Tonight with John Oliver, Power & Politics with David Cochrane, FBI, FBI: International, FBI: Most Wanted, etc. Well, since the switchover from Telus 2.0 Box to the 4.0 Evolution Box, I've noticed that multiple days of episodes of Power & Politics will be missing, and FBI: Most Wanted will simply not record. It's happening to a few other shows as well, including PTI on TSN. Other settings are being ignored, such as choosing not to record reruns and only tape on one channel. I tape the Disability Law show on Saturday mornings and get it again recorded on Sundays on a different channel. The software or coding on the Evolution 4.0 Box was rushed to market. Does anybody else get this? I've called now twice to technical support, the first time they escalated my grievance to tier 2 and said someone would call me back (that never happened) and my episodes are still being missed. Today, the tech support agent told me that he would send a technician out after making a remote diagnosis. I said about my first call; he read the notes, then he said he could do more 'remotely' as this is the newest box out on the market 'blah blah blah.' After whatever he did, he had the nerve to tell me that perhaps the reason the shows weren't taping was due to me disconnecting the Evolution box or that the wires weren't connected. I said, "BS! How is it that the other 4/5 days of the week are taping, but now the 1? "...anyway, is anyone else getting this? I feel like returning the 4.0 box and returning to the 2.0 box is not worth the extra bells & whistles... I appreciate any help you can provide 🤓Solved8KViews0likes10Comments
