TELUS Connect app
4 Topics
Unable to see WiFi Boost 6 in Telus Connect app
I tried reinstalling the app, rebooting both the modem & router, and connecting the two directly two each other, but no luck. I contacted Telus support and spoke with a CSR, but never heard back. Anyone else encounter this issue? Any fixes?51Views0likes2Comments
[Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a notice that it can't connect (which is fun because it's literally the name of the app), or I can set schedules and turn off access to certain devices, only to find my kids still using them with complete success. This is a problem for me. I pause the WiFi to my daughter's phone (she does not have data through a provider, so the only way she can get online is via WiFi - and all of my neighbours have locked access, so she's not getting on theirs) because she likes to text me at work all day for important things like "do we have any snacks" or "check out this TikTok". Yesterday, she texted me all day long again, and even though I checked the app and it was like YEP EVERYTHING'S GOOD THIS PHONE IS DEFINITELY PAUSED, everything was not good, and the phone was not paused. During the summer, I go to bed before my kids because they are no longer in school, and I shut off the WiFi for their phones and the iPad. It's all on one of those awesome schedules, which the app showed as active and working, but are actually neither of those things. The home screen even showed the devices as paused. Except - I have a secondary app that shows me what apps they are using and for how long, and it let me know that they were on their phones until after 2am. Good stuff. Does anyone know of an app that isn't this one that will actually do what I need this one to do? I have been giving polite app feedback for ages (that changed yesterday) and Telus doesn't seem to agree, after all this time, that the Telus Connect app should, in fact, connect.Solved9.3KViews0likes153Comments
Telus Connect and Parental Restrictions Issues
So this is a bit frustrating. I have been using the parental restrictions on my kids ipads just fine until recently. Now these ipads just stopped working on the wifi during the day and the app won't even let me check the profiles. Every other device that is not connected to this parental restriction profile works just fine. So I'm pretty sure it has something to do with the profile. I've power cycled the modem, restarted the devices, forget the network/rejoin etc.. These things still would not get an ip address. As I write this, the app finally kicked in and let me delete the profile then after another router reboot the devices started working again. Does Telus not have any other way of managing these profiles? I logged into My Telus and also the admin panel on the modem and neither had any section to manage these profiles. If it wasn't for the app finally deciding to work again, these devices would still be not working on the wifi. I would hope Telus would know better than to have a single point of failure. I really like being able to put restrictions on my kids ipads so they're not watching Youtube at night but now i'm weary about creating any more profiles if it will randomly lock them out during the day. Edit: 2 of the device reconnected fine, 2 others did not. sigh... Edit 2: fixed by factory resetting the modem. Edit 3: Not working again...11KViews0likes10Comments