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Ldawg
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Joined 11 months ago
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Re: [Megathread]: TELUS Connect
Here is what they sent me. Hope this helps. I wanted to give you a bit of an update. We released an app updated in mid-January which fixed the issue for some customers but it turns out it wasn't a fix for all. We took this back to our Dev team who are now working on a hardware firmware patch which will be released in the coming 1-2 months. Firmware updates are enabled by default so there's nothing more that needs to be done on your end. If we hear about a release timeline we can share, we definitely will :). Thanks for your patience with this.5KViews0likes0CommentsRe: [Megathread]: TELUS Connect
Here is what they sent me. Hope this helps. I wanted to give you a bit of an update. We released an app updated in mid-January which fixed the issue for some customers but it turns out it wasn't a fix for all. We took this back to our Dev team who are now working on a hardware firmware patch which will be released in the coming 1-2 months. Firmware updates are enabled by default so there's nothing more that needs to be done on your end. If we hear about a release timeline we can share, we definitely will :). Thanks for your patience with this.5KViews0likes0CommentsRe: [Megathread]: TELUS Connect
I have the exact same problem. I have the T3200 modem so copper connection. I’ve restarted modem, and the phone, and reinstalled the app. I’ve also cleared the cash on my phone, in the app and reinstalled the forms/documents. Still nothing. I have quite a few devices, with very slow internet (25). Today I turned off several devices to see if that would help, and nothing. I also tried resetting the network settings in my phone, still nothing. I’ve ordered a new modem hopefully it will help. I’m also looking for a replacement app, but no luck on what might work yet.9.5KViews1like1Comment