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superman2025
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Re: Telus Gift Issue
Initially contacted TELUS following up on gift status, was told I would get an email when gift ships, email never happened Received gift, noticed it was wrong size, contacted TELUS support, got email next day asked to contact apple for an exchange, email says TELUS provided apple the right size of order Contacted apple, customer service told me they don't handle corporate order and was advised to contact TELUS and have them contact apple, since TELUS made the gift order Contacted TELUS and provided this info, TELUS created a EST escalation ticket, some escalation manager called me next day, and promised a call back in 48 hours, didn't happen After a week, called TELUS again and provided the escalation ticket, original escalation manager called me again the same day and promised to call back in 3 days, didn't happen Called TELUS again the following week, redirected to loyalty and retention, the agent left a message to the escalation ticket and mentioned he will let the escalation manager know I called, and asked me to wait for the escalation manager to call me back, waited another week, no call back Called TELUS again today, talked to retention, who looked into the escalation ticket and did some investigation, and told me based on the latest information, I can just call apple customer support and get my gift exchanged, TELUS has escalated to apple and all I need is provide the escalation ticket number and my Telus account number Called apple after, was redirected a few times to the senior supervisor, and she told me they have no idea of the escalation ticket, and can't really help me with my exchange, the gift was not ordered via apple.com and she asked me to go back to TELUS This is so frustrating getting redirected back and forth. TELUS, I think you can do better.874Views0likes1CommentTelus internet Apple Watch gift
Has anyone here received Apple Watch SE gift from TELUS as part of the 2 year term promotion? May I know what is the size of the Apple Watch? Is it 40mm SE2 or the 44mm one? https://www.telus.com/en/deals-and-bundles/apple-watch?INCA=ffh_atl_int-fib_web_dnb_tile_bfcm-applewatch Telus website says: Apple Watch SE, Retail value: $439 Gift details GPS cellular connectivity Innovative health and safety features Retina display Swimproof and 50m water-resistant It doesn't mention the size of it. If I'm looking at "Retail value: $439", does it mean it is the 44mm Cellular one? Since in apple site: https://www.apple.com/ca/shop/buy-watch/apple-watch-se , only the GPS + Cellular + 44mm one is railed at $439. Is this correct? Can someone please help confirm? Thanks.Solved1.2KViews0likes1CommentRe: [Megathread]: TELUS Connect
TELUS_Support wrote: Hi! We currently have some reports on this issue as well. Here are some troubleshooting steps you can try in the meantime. Immediate fixes: Force stop the app Clear app cache and data Restart your device Uninstall and reinstall the app Check your: Internet connection App version (ensure it's the latest) Device compatibility I have tried all these and it didn't fix the issue. I'm on android and my app is latest I can find in App Store: 5.28.0. Also to confirm it's not my phone's issue, I tested the iOS version of the app in my iPad, it gave me a different error message saying "some features unavailable", there is a re-sync features button, which didn't make any difference clicking on it. I'm still unable to see my connected device and unable to create/manage wifi schedule on them.8.9KViews2likes3CommentsRe: [Megathread]: TELUS Connect
Sonyirump wrote: Telus connect app stopped working past 9 days . Error is " Oops we are experiencing technical difficulties". Anyone else has similar issues . Any solutions. I'm having the exact same error, new customer since Feb 1st, having NH20A and boost 6. My boost 6 never showed up in Telus connect, I was able to see my devices and create device profile before. Then all the sudden after a few days, this "Oops we are experiencing technical difficulties" error starts showing up and hasn't been fixed since then.9KViews2likes0Comments