Connect App

[Rogerthat]

My telus connect app doesn't show any devices or a network since I upgraded to wifi 6, I have tried

Reinstalling the app

Rebooting everything in order

Clearing cache and cookies

Using another device 

Any other ideas? I'm missing the ability to turn wifi off overnight to encourage healthy teenage sleeping patterns !

Thanks

[TELUS_Support]

There is a firmware update coming soon from the dev team to combat this issue. We'll send you a private message to discuss further!

[Customer44]

Is this a firmware update for the app or the modem? 

[Customer44]

I’m having the same issues pausing devices from the Connect App. Has this been resolved yet? Please share as it seems this is a long standing issue amongst many users.

[Rogerthat]

It sure isn't. I called in as suggest and they just kept telling me it's a known issue and that the developers are working on it.

Apparently since November? At this point roll everything back to a build that works - how incredibly frustrating!

[TELUS_Support]

Indeed our team is aware of the issue and working on this with a high priority. Appreciate your patience!