TELUS Neighbourhood

BGraves87

I’ve recently had multiple issues with Telus regarding my home internet/piktv. Over two weeks ago I accepted a loyalty plan with Telus as my two year promotional plan for home internet/piktv was due to expire at the start of December 2024. The first...

BGraves87

I’m happy to say that Darryl and I have reached a great and swift resolution of my issue. Many thanks! That man deserves a raise.

BGraves87

Currently working with an exceptionally kind man named Darryl from escalations. High hopes. The beta is to file a CCTS quickly.

BGraves87

We are also having work from home issues. An online agent from this forum reportedly “updated” my escalation but I still have yet to hear from someone. Starting to feel like I'll have both Roger’s Shaw home internet and mobile by the end of the week....

BGraves87

I was told yesterday that I’d receive a call back in 24-48 hours, yet again. Imstill without internet and have filed a complaint with the CCTS. If there is any way you can actually help vs put in line for another long hold/phone call, that’d be great...

BGraves87

Oh and I also found out the initial agent who sold me the plan sold me a plan that existing customers don’t qualify for. This was also not rectified by the agent who I spoke to for a hour a few days later (who said I’d still get the deal) and who sen...

TELUS Neighbourhood

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Having a horrible experience with loyalty/retention department.

Re: Having a horrible experience with loyalty/retention department.

Re: Having a horrible experience with loyalty/retention department.

Re: Having a horrible experience with loyalty/retention department.

Re: Having a horrible experience with loyalty/retention department.

Re: Having a horrible experience with loyalty/retention department.