Internet & Home Phone
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Reimbursment never received

Dear TELUS and TELUS community, I am still waiting for the reimbursement of the rooter and the last bill balance. First you send it to the address you had on file although I had change it on the phone. Second you ask me to call and ask an assistant t...

nsllogando by Friendly Neighbour
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  • 4 replies
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Anyone else's internet slow / not working?

I signed up to take advantage of internet, cell phone, and home security bundle. Good price Internet has been horrible. Feels like I've gone back ten years. I had forgotten all about the "joys" of buffering but now I experience it regularly. Started ...

Physical cabling for Telus PureFibre

So I've just had a sales rep visit my home and I've agreed to have Telus PureFibre brought into the home to replace the existing Shaw (Rogers) Internet service. The lower floor of this home is finished and I'm worried about the Telus installers' abil...

skyhawk by Neighbour
  • 626 Views
  • 1 replies
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Resolved! Connecting to 2nd IP from 1st IP

Hi all. I've got an older T3200M modem with port 1 running bridge. I run port 1 to a seperate router and run a segregated network from there for my LAN and main Wifi. On the T3200M it is running only dedicated WiFi for Optik TV and the PVR and some s...

jamesd by Neighbour
  • 1227 Views
  • 3 replies
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Run Fiber to Home

I have asked multiple times for fiber to run to our house, and constantly get given different answers ranging from fiber is not available until you subscribe (so I signed up for the DSL service with the promise fiber would become available.) to you h...

Resolved! How to get latest hardware… maybe

We’re nearing the end of a very long renovation. The house has been wired with new cable. There’s a line running to the garage.Our Actiontec router and the Optik TV PVR etc have not been hooked up for over a year. the Nokia Fibre box has been in use ...

emcee2 by Advisor
  • 708 Views
  • 1 replies
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Resolved! Seniors discount promotion

Had someone call from 1-778-562-5057 offering a seniors discount for my Telus landline, internet and mobile phones. With all the BS going on I am wondering if this is legit. I was sent a email bearing the Telus webpage with links to the details of th...

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