After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am in rural Alberta, I need to widen our driveway but there is a communications box in the way. Cannot find who to call or ask about this. When First Call went through, they didn’t know either. There is also an exposed temporary line that still has...
Just had a supposed Telus Rep come to my door and started pestering me with all these questions asking for information.Pretty rude when I was not willing to provide my personal info.He would not provide any offers or deals and kept asking for more in...
I took time off work on two different days this week to meet a Telus service technician at my new home (at a scheduled time) to hook up my TV and Internet. In both cases, they did not show up. In both cases, they did not bother to call. I now have a ...
My docking station is connected directly to our network via an ethernet cable to our Telus MoCA adaptor, to the wall. Up until 2 days ago, that was the internet connection I used. Now my laptop will only connect via wi-fi, even though it's docked.I'v...
I had an ActionTec 3200M and when I signed up for PureFibre Gigabit customer service at Telus convinced me I didn't need the WiFi 6 that it comes with because they said I didn't have enough devices to need it. First saying I didn't need it, then sayi...
I ordered a Fibre internet connection on March 13th, and I still do not have service. The property had fibre installed to a house that is being demolished. I am trying to install internet in the newly built house. I tried to explain the situation on ...
How do I cancel the internet I’ve lost my son recently and I want to cancel the internet new to this
I am hoping you can help me resolve a nearly $700 billing dispute with Telus . Here is the situation. I have two houses; one is my primary residence and the other I rent as a BnB. I had separate accounts with Telus for each property. For my primary r...
I have call control. I have blocked a specific number. It shows on my call list as being blocked on numerous occasions. This morning I received a call from the blocked number and spoke to the person calling. The number is still listed on my blocked n...
I have called Telus 4 separate times trying to get them to give me the phone plan they promised me back in September. I've been charged hundreds of extra dollars than I was supposed to be. I NEVER would have taken the deal they offered if it wasn't s...
