Internet & Home Phone
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Billed after cancelling

Hi, I cancelled my subscription at the start of this month as I left Canada and I was billed again two days ago? Why did this happen I’m not using the internet anymore.

TELUS Connect App update

Do we know when TELUS is planning on updating the Connect app? It's lacking basic functionality like showing me my Wifi+ access point, and it tells me that every device is connected via Ethernet (even on wifi).

Resolved! IS Telus offering a 40% loyalty discount?

I just received a phone call from someone claiming to be a Telus representative. They thanked me for being a loyal customer who always paid his bill on time. As a reward for being a loyal Telus customer I was to receive a 40% discount for 2 years. Th...

rbtcpa by Neighbour
  • 4439 Views
  • 7 replies
  • 1 kudos

Possible Fraud

Received a letter from a company called "General Credit Services Inc." that says I owed Telus $68.80 and that my land line was cancelled. Funny thing is I cancelled my land line myself 3 years ago since we only use our cell phones. Thinking this was ...

Shaw cancel fee

Hello TELUS Forums,After speaking with a Rep and successfully changing providers from Shaw to TELUS, the agent told me he would cancel Shaw for me. And that they would handle any fee or there would not be a cancelation fee.However, after TELUS cancel...

Installation

My installation has been confirmed between 4 to 6 times, within weeks, and days before the schedule day. It still pending, should be happen today between 9 to 11 am but nobody has called or let me know why the delay. Im waiting and I cannot reschedul...

mila1 by Neighbour
  • 863 Views
  • 3 replies
  • 0 kudos

IPv6 with NH20A Bridge to PFSense

Hello,I'm having a really hard time getting IPv6 to work. Please help.Here's my setup:- Telus PureFiber X 3gbit- NH20A router provided by telus in Bridge mode- PFsense firewall connected to the 10gbit bridge port From the various googling I've done I...

Resolved! T3200M port Forwarding not working

Hi, I've been trying to apply port forwarding for quite some time for all kinds of needs, but I've never been able to do it successfully. To make a long story short, the only way I can be visible and accessible from outside the network is to put my P...

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