Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Fiber optic installation

Hi looking forward to getting Telus fiber this summer it is finally coming to our town and more importantly my road. Now when it gets here how many connections are provided? Do I need to get a splitter (1x16)? I want a direct line to my computer to g...

Resolved! Unstable Internet/Damaged Underground Cable

Telus did an installation for us Feb 17. We had an unstable connection. Feb 22 they said they did work outside. We still had an unstable connection. They've changed out the NAH and two boosters. 4 tech appts (one tech locked himself out if his vehicl...

How to get updated router/modem?

I just updated to faster internet at home and they didn’t send me new hardware ? I’m still with the very old modem that I first got 5 years ago (telus t3200)

Jayngo by Neighbour
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How accurate is data usage in the app??

I signed my grandparents up for the internet for good wifi. It’s supposed to be 300gb a month. We just had the installation one week ago but for some reason my app is showing that I’ve exceed my monthly data limit. It shows 1.25 gb/ -1gb. I’m so conf...

Lammindy by Friendly Neighbour
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  • 3 replies
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Resolved! Transfer ownership of home services to surviving spouse

HelloLooking for advice / assistance on transferring account to a surviving spouseFather passed away and trying to transfer home services over to his wife's name (80 yrs young)she also has her own Telus home phone account Have spent many hours on pho...

RVan by Organizer
  • 1556 Views
  • 3 replies
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internet activation charge

New account November 1 2023, Telephone, Internet and Optic TV. We agreed to a 2 year contract and were given all details regarding charges. Nov, Dec and Jan billings were correct. February billing has an internet activation charge of $60. This was ne...

elainea by Neighbour
  • 859 Views
  • 2 replies
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Fibre Optik equipment in garage?

Hi! We had a technician come to bring Fibre Optik into our home. He said he would have to run a wire along the exterior of our house then drill into bedroom wall so he can access power, then install the equipment on bedroom wall beside our bed. After...

Spam calls from Telus

How do I get telus to stop calling me? The last time you called me I told telus not to call me again for probably the 10th time and they ended up hanging up on me! It’s My phone number and it’s not a Telus phone that you’re calling me on! you have no...

Rotzien by Neighbour
  • 844 Views
  • 3 replies
  • 0 kudos
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