Resolved! I upgraded to PureFibre 1.5 GB but speed remains 1GB
It is a simple set up, one hard wired computer and Cat6 cable. Telus support not very helpful. I'm confused - did all the restarts etc... Any suggestions ?
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Pure Fibre installation
My telus technician to install telus pure fibre connection was supposed to arrive a long time ago but never showed up, none of the support connections help, and if i dont get this done by end of month their shutting down my wifi, what am i supposed t...
Resolved! Telus customer service is HORRIBLE!!!!
Contacted customer service support online, big mistake, didn't get any satisfaction so called the 1-888-811-2323 number and was on the list for a call back. They called me three times and each time I was told to press 1 for a person, put on hold and ...
Fibre Optic Internet - static IP address registration portal?
Any clue when the self service site to register a static IP to MAC address will be available on the fibre Internet network?There used to be one for copper DSL lines, but now it just redirects to a web page that says to call a number.I don't want to s...
Home phone/internet hub panel
Hey I have a quick (possibly dumb) question.I remember when we were setting up/troubleshooting my home phone that the tech said we could plug directly into the big square panel hub thing (forget the name) as it has a port listed as “phone”I thought t...
What do I need to move from a T3200M to a user provided router?
I'm an existing Telus PureFibre customer (and very happy with it). I have a question regarding my in-laws configuration. They currently have Telus Fibre 75. Their internet goes into a small ONT and from there into a T3200M wifi modem. The wifi modem ...
Resolved! Nokia fiber box
First, WHERE IS THE ENGLISH??? When you converted me from copper to fiber,I was told the fiber box had a battery that may lastup to 3 hours if the power went out.My power just went out.I had no internet and no phone.Does the Nokia box have battery ba...
WIFI app showing my router is offline & none of the boosters are showing up.
Previous Owner cancelled his 1G account and I applied for a new one.Upon activation, initially I was able to see my router on the WIFI App but none of the booster.Called the TELUS helpdesk and confirmed all the boosters are working but just not showi...
wifi booster with wifi 6 hub/nah
I am told by the tech that came by to upgrade my old ac gateway to the nah and the wifi hub that my old telus booster will not work anymore with the new equipment and proceed to take away all 3 of my booster including 2 of them that i paid for with m...
Fibre install in community
Telus sent a letter that signed permission would be acquired prior to entering property. This was not done! They hydro vac’d 3 large holes over a month ago and have not returned with no communication to date! My front yard looks like a war zone. I wo...
WPS on wifi hub arcadyan
Do you recommend disabling WPS if its a push button configuration (PBC)?
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