Internet & Home Phone
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Resolved! Fibre optics apartment complex

Hi, hoping someone can provide some guidance.My mom who lives in an apartment complex was recently told she would need to switch to fibre optics or lose connection.The tech has come out 3 times now for various different issues he didn’t realise he ne...

Marg5 by Neighbour
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  • 3 replies
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Amazing tech

I have had the best experience with a telus technician recently. He has been so amazing contacting all the residents in our little rural cottage community to tell us Telus was bringing fibre optic to our area. He not only organized a great package fo...

amk by Friendly Neighbour
  • 631 Views
  • 1 replies
  • 2 kudos

Call Control

My Call control now has a long dead air lag time. After my home line rings from a new caller using the call through number prompt, there is a long dead air gap…up to 5 seconds…before the connection activates. I find myself saying ‘hello’ several time...

GPP by Neighbour
  • 852 Views
  • 2 replies
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Telus Connect Application Issue

Struggling with the Telus Connect application as it is showing can't connect to your modem/WIFI offline, but there is no issue with the internet. I tried to re-install the application, upgrade my phone OS & try to install it on my tablet, but there i...

Disconnected

Today I called to move my services for 1 week from now. The agent said this is not a problem and I'll basically be able to plug in my modem and go for it. Well, they shut off internet for my current address immediately. After spending an hour on the ...

DTombu by Neighbour
  • 1083 Views
  • 4 replies
  • 0 kudos
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