My telus technician to install telus pure fibre connection was supposed
to arrive a long time ago but never showed up, none of the support
connections help, and if i dont get this done by end of month their
shutting down my wifi, what am i supposed t...
Contacted customer service support online, big mistake, didn't get any
satisfaction so called the 1-888-811-2323 number and was on the list for
a call back. They called me three times and each time I was told to
press 1 for a person, put on hold and ...
Any clue when the self service site to register a static IP to MAC
address will be available on the fibre Internet network?There used to be
one for copper DSL lines, but now it just redirects to a web page that
says to call a number.I don't want to s...
Hey I have a quick (possibly dumb) question.I remember when we were
setting up/troubleshooting my home phone that the tech said we could
plug directly into the big square panel hub thing (forget the name) as
it has a port listed as “phone”I thought t...
I'm an existing Telus PureFibre customer (and very happy with it). I
have a question regarding my in-laws configuration. They currently have
Telus Fibre 75. Their internet goes into a small ONT and from there into
a T3200M wifi modem. The wifi modem ...
First, WHERE IS THE ENGLISH??? When you converted me from copper to
fiber,I was told the fiber box had a battery that may lastup to 3 hours
if the power went out.My power just went out.I had no internet and no
phone.Does the Nokia box have battery ba...
Previous Owner cancelled his 1G account and I applied for a new one.Upon
activation, initially I was able to see my router on the WIFI App but
none of the booster.Called the TELUS helpdesk and confirmed all the
boosters are working but just not showi...
I am told by the tech that came by to upgrade my old ac gateway to the
nah and the wifi hub that my old telus booster will not work anymore
with the new equipment and proceed to take away all 3 of my booster
including 2 of them that i paid for with m...
Telus sent a letter that signed permission would be acquired prior to
entering property. This was not done! They hydro vac’d 3 large holes
over a month ago and have not returned with no communication to date! My
front yard looks like a war zone. I wo...