TELUS customer service is horrific. Time to go elsewhere?

[DjE]

Right now my cell phone stopped connecting to the telus network. As a result it has taken me a 45 to sift through the ai gate keepers prompt's just to speak to a real person, all while telus ai tries everything to not allow me to speak to a real person.  

Every single person who calls the tech support number is wanting to speak to a real person as soon as possible.  No one wants to have to jump through a maze of questions in hopes of simply being put in a que to speak to a real person!  

This is a massive waste of time and only creates a very frustrated customer before they get to speak to the CSR and now the CSR has to deal with an already stressed to their limit customer.

Telus needs to have a quick prompt right off the bay to push 1 to speak to a live CSR.  

[Yeye]

I know it is very frustrating because I am in the same situation, though it is about the TV signal that has been lost. 

I have been calling and calling Telus and had a chat with the AI that didn't seem to understand what I was asking.

The TV signal has been lost since Friday, September 27th and the technician who showed up yesterday,  September 30th couldn't fix the problem after changing the TV cable box and cable. I was informed that the Internet Modem has to be changed too, but he didn't have it. He said he will come back today Tuesday, 1st of October at 9AM but didn't show up. Instead, another technician will come at 5PM. My whole day is completely gone waiting for the technician to come. It is REALLY frustrating!!!!

I agree with you that it is about time to go somewhere.

[TELUS_Support]

Hey @DjE we can certainly do what we can to help. Can you please send us a private message and we will go from there?