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Yeye
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Joined 2 years ago
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Re: TV lost signal
Thanks for the response. The TV picture will freeze and then the Optik Page will come out showing Television signal has been lost. To restore service try the following 1. check other channels 2. check your Telus supplied equipment 3. check internet connection 4. restart your Optik digital box I tried 1-4, but it's still happening. The internet is working well though.1.6KViews0likes1Comment- 1.7KViews0likes3Comments
Re: TELUS customer service is horrific. Time to go elsewhere?
I know it is very frustrating because I am in the same situation, though it is about the TV signal that has been lost. I have been calling and calling Telus and had a chat with the AI that didn't seem to understand what I was asking. The TV signal has been lost since Friday, September 27th and the technician who showed up yesterday, September 30th couldn't fix the problem after changing the TV cable box and cable. I was informed that the Internet Modem has to be changed too, but he didn't have it. He said he will come back today Tuesday, 1st of October at 9AM but didn't show up. Instead, another technician will come at 5PM. My whole day is completely gone waiting for the technician to come. It is REALLY frustrating!!!! I agree with you that it is about time to go somewhere.5.3KViews1like0Comments