Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Disconnected

Today I called to move my services for 1 week from now. The agent said this is not a problem and I'll basically be able to plug in my modem and go for it. Well, they shut off internet for my current address immediately. After spending an hour on the ...

DTombu by Neighbour
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  • 4 replies
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Fiber Optic Hookup

Hi there, I'm in Revelstoke and a home I may purchase did not hook up to the fiber optic internet when it was offered several years ago. Does Telus charge to now do this install?

Hock_ by Neighbour
  • 620 Views
  • 1 replies
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Resolved! Fibre in Medicine Hat

Hello, Does anyone know when Fibre will be coming to Medicine Hat from Telus? I have been waiting for 3 years now and want to switch from Shaw/Rogers.

Bman2187 by Neighbour
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  • 1 replies
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Router placement

Hi I recently tried out other internet provider for two weeks and didn't like it and now I have some problems with my WIFI. When i plugged the TELUS router back in it was not working and after an hour long conversation with a TELUS support on the pho...

Telus Poor Response

I found a Telus distribution box unlocked and wide open. It is box 3021 A at the intersection of Oakfield Drive and 30St. S.W. IT took me over 30 minutes through various "help" numbers to report this to Telus service. The first contact could not unde...

Wifi 6E Confusion

I am keen to upgrade to Wi-Fi 6E. I see that TELUS now includes Wi-Fi 6E in all PureFibre Internet Plans 1.5G or higher. Every TELUS employee I have spoken to is not sure exactly what this means... I am being told I must subscribe to Wi-Fi Plus ($10 ...

DeanoYVR by Friendly Neighbour
  • 5306 Views
  • 7 replies
  • 0 kudos

2.4 ghz no settings

I wanted to change my router settings to 2.4 ghz and followed the instructions described in the article but I have nothing like that in my personal admin cabinet

Marii by Neighbour
  • 705 Views
  • 2 replies
  • 0 kudos
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