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Who can disable Telus transparent proxy on my account?

chui
Just Moved In

I'm on Telus internet for good 50mbps account. Router is a Telus WiFi hub, my IP as according to the router is 10.80.244.x, but when I browse any web pages, there's a transparent proxy that redirects the traffic to me. This anonymizes my identity but at the same time, it breaks things like my IP phone.

If I browse to https://whatismyipaddress.com, it's showing my IP as 209.121.228.195. This is not my IP address, and I did not configure any proxies on my browser.

I used to be able to open a UDP port for wireguard server, but it has ceased working for a few months. On the last weekend I saw that incoming UDP traffic to the port was accepted but outgoing was blocked. Today both incoming and outgoing are both blocked.

 

I have called technical support many times but after modem resets and many hours of troubleshooting, still no one knows what's happening to my account. Who can I call to fix this issue?

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