Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Connecting my own router - which unit do I connect to?

When my purefibre was installed a few days ago I asked the installation tech which unit should connect to if I decide to use my own router, which I have decided to do so I can create my VLANS ect for new IoT connected devices, keep using my existing ...

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Glenstr by Neighbour
  • 1545 Views
  • 3 replies
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Resolved! Access to Telus My WIfi

I tried to log in to the Telus My Wifi app but it won't accept my login credentials. I tried to reset my password 2x and then uninstalled and reinstalled the app but same thing. I have devices which I put on pause which cannot access the wifi connect...

arbee112 by Just Moved In
  • 605 Views
  • 2 replies
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Resolved! What is a reasonable number of calls to get from Telus a day?

I normally get 3-5 calls from Telus a week. I want to tell you about the last two Telus phone calls I had TODAY, in hopes that this gets to someone who cares. 11 amJason Bautista, Telus Marketing Department1-866-379-1905No email address to give mePro...

wenat by Just Moved In
  • 1880 Views
  • 2 replies
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Resolved! Need set LAN port to music NAS

I use TM3200M router for my WI-FI and Optik TV. I set TM3200M as a bridge mode at LAN1 and connect with my new music NAS, however it doesn't work. It can't show NAS IP on my status table. How can I keep Optik and make LAN1 for new router or NAS?

cc31163 by Just Moved In
  • 441 Views
  • 2 replies
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Resolved! Wired Telus Boost

Hi there, this seems like a simple question, but I can't find a firm answer: is it possible to connect via ethernet a secondary Telus Boost device? I managed to run a long ethernet cable from the T3200M to the bedroom where I have poor WiFi. I hooked...

Esto by Organizer
  • 1464 Views
  • 11 replies
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Resolved! Telus "can't give you fibre as the signal is too low"??

I am in Aspen Woods, Calgary. It is a house about 5 years old. The "fibre drop" (as in outside fibre cable) people tell me that fibre had been installed outside when it was built, as was the case for other houses in my small road. They drilled a hole...

andreww by Just Moved In
  • 321 Views
  • 1 replies
  • 0 kudos