Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Can’t get ps5 to pass NAT type

Hi there my PS5 was working perfectly fine up until Black Friday weekend where it randomly and suddenly stopped working. It connects to wifi fine but will not pass NAT TYPE it keeps saying NAT type failed. I have used LAN line as well in the hopes to...

Emails Keep Coming In for Cancelled Services

So…I tried out Telus internet back in September. Within a few days it was out for a couple of hours and had unreliable speeds so I cancelled and they assured me there were going to be no charges since it was within the free cancellation period.Fast f...

Resolved! Throttling of internet?

Was thinking about changing my home internet from a set monthly data cap to unlimited. Does Telus throttle internet speed at a certain point when you have unlimited?

Telus Client care

Hi there.I tried to call the Telus client care numbers multiple times today at 12pm, 1pm and 2pm to set up my voicemail and every time they told me to call back again during business hours. I thought be business hours were 9am to 7pm. Has anyone else...

Memario by Just Moved In
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Service Agreement

I just renewed my homes services for 2 yrs (good til Nov 2025) for about $100/month before taxes. The service agreement i received shows that the total i would pay is $100/month before taxes but then 2 of the credits they give me would expire in a mo...

azn_girl by Neighbour
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How long for Refund?

I canceled my home services about 2 months ago. Because Telus asks for bill payment for services not yet received, I had a refund of over $100 dollars to be issued to me. About a month ago, I called and spoke to a representative who explained that a ...

Rylant by Just Moved In
  • 2 replies
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Network architecture for 1.5gb fibre upgrade

Hey all,I recently upgraded from gigabit to 1.5gb fibre and the guy came out to do the install. He unplugged the old gateway and plugged the Nokia ONT directly into the new Technicolor NAH’s 10gb port. He then plugged the 6E wifi booster into on of t...

tantousha by Just Moved In
  • 2 replies
  • 0 kudos

Pure Fibre availability in Lethbridge?

Hi! I've been asking for availability of Pure Fibre in my neighbourhood since I first started getting Telus advertising about it maybe 10 years ago. The last agent I spoke with (a couple of months ago) about service upgrades said my neighbourhood was...

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