Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Broken Utility Box

Hello, I am wondering who I can report a broken Telus utility box to. There is one that was broken a few years ago and temporarily repaired. The repair is no longer holding and is exposed. It is a safety risk for those using the sidewalk.

bembec by Just Moved In
  • 1997 Views
  • 8 replies
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Copper to Fibre Optik.

Just rec'd email yesterday from Telus that our community in Calgary SW have until July 25/2023 to complete final phase & bring fibre Optik into home-it is mandatory. Don't want it now-even if free. Had spoken recently to Telus agent & they said don't...

Resolved! Device names on Connect App

New to Telus.. had my internet installed today. I’ve tried to rename the devices in the Connect app and they keep changing back to a single name on the list. The HOST names are fine but that isn’t what shows up on the list off devices. Makes it quite...

BNB187 by Helpful Neighbour
  • 1611 Views
  • 4 replies
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Slow Moca w/ T3200m ?

Hello, I have a MOCA adapter connected to my t3200m and it's getting roughly 200Mbit/s, however I have a gigabit plan.I was wondering if the t3200m is Moca 1.0 or 2.0? The 200Mbit I'm getting would seem to line up with 1.0. It's an older house and th...

mafrica by Just Moved In
  • 1190 Views
  • 2 replies
  • 0 kudos

Why does your fraud dept violate its own principles?

I won't go into the long and ridiculous story, but your fraud department would not take several pieces of ID from me IN PERSON today to resolve a fraud issue. They REQUIRED that I email my passport, drivers' license, and other things to them to prove...

SWelsh by Just Moved In
  • 761 Views
  • 3 replies
  • 0 kudos

Telus connection to new home

Hi we are building a new home and wonder how connect to Telus internet service - my neighbor is using Telus so there should service box nearby. Which number should we call re this matter?

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