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DJR

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Joined 2 years ago

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Re: Account won’t load, via App or Web page
Update to this: After over a week of phone calls the TELUS Support forum came through victorious. It turns out the email, was associated to an old Telus corporate mobility account that has been cancelled for two year. Once we deleted that profile and the current one everything worked. Sounds simple but took a long time to get there. Thank you TELUS Support
2 years ago Place My Account
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Walnut grove Fibre install
This is an edited post for my initial rant about my install of Telus fiber. I realized that ranting How poorly the install went doesn’t really help anybody if they were coming here to make a decision on whether to switch to fiber optic. So what I found in my journey of switching from Shaw To The Telus fiber, Is that if the offer for 3G is better than the offer for 1.5 Then go with the 3G. I found No matter how hard I tried I wasn’t getting speeds anywhere close to 3G. In fact the most I was getting was 1.5. However, the price for the 3G was better than the price for the 1.5 so it really doesn’t matter what the number says go with the best price, very few residential set ups can handle anything more than 1.5 anyway. if you’re on Telus old service then it’s a no-brainer. Call customer support, and work at a new contract for fiber you won’t regret it. Overall, I’m finding the Internet, very stable without the flapping I was getting from Shaw with my house being at the end of the node. The decision to switch from Shaw was the right one just from performance abilities. When it comes to the install, they do install a network access hub, plus a separate Wi-Fi router. If you If you find the installer condescending Or dismissive of your needs for where you need the equipment installed, asked to speak to his supervisor. Hopefully this helps anybody in my community who is looking at switching to Telus fiber. [OP messaged us to edit their post to what it is now]
Solved
2 years ago Place Home Services
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Account won’t load, via App or Web page
I already have a service ticket started on this issue, however still not able to access my account I’m just wondering if anyone else or a more experienced Telus person has had this issue and how it was resolved. It has been since October 07, that support looked at it but nothing so far. Support even tried taking my login information but could not access it either so it is obvious it is not on my end. They unhitched my email and reconnected it but still nothing. Tried via IPad, iPhone, windows PC, Google chrome, safari, edge… After, I thought maybe because my phone number was attached to an elderly parents account and this one it was causing conflict, so I changed that, but still nothing happened. Because I can’t get past these pages I’m unable to activate Disney+, support suggested I cancel my personal Disney+ account but it has nothing to do with Disney+ as I can’t get that far to attempt an activation of the account. However just tick a box, I cancelled my personal Disney+ account and removed my email which was the same for Telus but still nothing. If support calls back I would suggest deleting the whole account and recreating it, maybe there was a small glitch that occurred. I’ve attached the pages that pop up when I attempt to either go to Mytelus, or activate Disney+ via the email link. Any help would be appreciated
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2 years ago Place My Account
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Re: Walnut grove Fibre install
(REMOVED contact info) Thank you Daryn
2 years ago Place Home Services
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Re: Walnut grove Fibre install
Yes
2 years ago Place Home Services
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Re: Walnut grove Fibre install
Hi my account # (removed account info, please send it in a private messager) Thank you Daryn
2 years ago Place Home Services
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