I have been without internet for over a week because Telus can’t seem to be able to complete the install. Perfect timing being that my wife is taking online classes. I cancelled and returned my Shaw equipment as Telus told me the install would be complete on October 1. I’ve spent upwards of 20 hours listening to Telus hold music, taken days off work for scheduled appointments, and yet I still don’t have internet at my house. Every time Telus shows up a my house, I still don’t have internet, and my install date gets pushed back even farther. I’ve never experienced such a frustrating interaction with any company in my whole life as this has been. They’re great at selling you their services, but don’t seem to know how to deliver it to you. A week after the brand new broken service drop was re-installed, a Telus technician finally came to hook up the internet to the house. Apparently, the other end of the drop was not hooked up, and he couldn’t complete his work, again. I then get an email saying my new install date is October 27. Almost a month later than the original install date. This post is getting to be as long as my ordeal with Telus. I’ll end it with that for now.
