Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Favorites List

Curious how come my channels listings keep reverting back to "all channels". I switched it to "subscribed channels", but I notice every few days it reverts back to "all channels". Also, is there a way to adjust the number of seconds the skip button d...

RobbyD by Organizer
  • 4219 Views
  • 2 replies
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Building upgrade?

I live in a building with ETTS 50 in downtown Vancouver. 50??! Who do I gotta talk to about getting something better than having to go to Shaw or calling Novus can come into the building? Is that limitation from the building, or Telus?

D-Mac by Neighbour
  • 1614 Views
  • 1 replies
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Caller ID Problem

Greetings, When someone calls me from a particular number, the call display says "unknown". When they leave a message, their number shows in the voice message system. How can I get their number to show in both caller ID and the voice mail system? The...

Shane by Leader
  • 8153 Views
  • 13 replies
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How do you just up and lose an appointment....

How do you guys just up and lose an appointment that I made over two weeks ago, then tell me it's for yesterday only for nothing to happen, then today tell me I have to cut into work time or wait a week and miss a week's worth if video calls with my ...

Jpop by Neighbour
  • 5226 Views
  • 5 replies
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Telus Outage Saddlecrest Area

There’s been an internet, optik TV, and phone outages since last night. How long it will take to fix the problem? there is no status update in your website! I am draining ng cellphone data!

Resolved! Pure Fibre and My Account credentials

Hi Maybe someone can help me out here. With Pure Fibre we do not get any telus.net email accounts, is this right? So what will my account credentials be? Do I need to use any email address from one of my "free (or paid) email" providers? Sorry, I jus...

clint17 by Coach
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  • 1 replies
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Weird internet downs

We have Telus fibre 150, unlimited internet bandwidth (as far as I know), the 3200 modem and a TP Link 16 port switch downstream.We use Optic for TV and have mostly one TV running out of 3 connected at a time. I also have a kid hoocked up with a PC t...

Ghost by Organizer
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  • 5 replies
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Resolved! Calgary Pure Fiber Nonresistant

I switched from Shaw internet in 2016 , and was of the belief that we would eventually get pure fiber to my house. But after trying to get upgrade from 50 mbps to 100 mbps I was told that they would have to double up the copper wire and we might not ...

Big-Al by Friendly Neighbour
  • 13085 Views
  • 12 replies
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Resolved! Changing DNS address

Hello, Where do I make the change for the DNS address in my router? I see an option to change it in the LAN and WAN IP settings under the advanced tab. My router is a T3200M. What is the difference between the two options? Thanks kindly.

Phil10 by Organizer
  • 31632 Views
  • 5 replies
  • 1 kudos
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