Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos

incorrect account number

Hi - i'm trying to set up payment for my Telus Mobility account with my bank and i get: The account number you have entered for this merchant is not correct. can you please confirm correct acct number please.

Pytarpin by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! I want to more Lan Ports working

Hi, I have 6 ethernet jacks in my house that they are already wired. Now I want to connect one ethernet to my desktop. I found my white alcatel lucent fiber optics modem that has only one Lan 1 port working properly. The green LED light indicates bli...

WeiTing by Just Moved In
  • 12 replies
  • 0 kudos

H1005 error with Telus Cisco IPV6015

Few days ago I got Telus Optik TV installation done. On one of the TVs I am getting the following message on the screen whenever I turn on the TV. Screen is blank.Message states "Unable to display video service over HDMI. HDCP link integrity check fa...

telus webmail sending w/ BB10?

Anyone having problems with sending Telus webmail from Blackberry today? Since 10:30am PST, my Blackberry Passport has been unable send messages from my accounts. I just get a busy icon. -rebooting makes no difference-I'm able to send via g...

xl by CPU Alum
  • 2 replies
  • 0 kudos

White Alcatel box

So I have wifi on my iPhone and iPad through telus working but have not had wifi connection to my pc. The lights on the white box are:Power - solid greenWan - solid greenLan 1 - constant red/yellow flashingEthernet cable connection on back of white b...

Tub111 by Just Moved In
  • 1 replies
  • 0 kudos

Changing default password of account on

I was wondering if there was any way of changing the default password of the modem when you go on the site. If you forget your password, all you simply need to do is enter the default password listed on the modem and you can cha...

asdfasdf by Just Moved In
  • 6 replies
  • 1 kudos

Telus Internet Team

I received an email from the "Telus Internet Team" asking me to take a short 7-10 minute survey. Is this a scam or legit?

RJL by Just Moved In
  • 2 replies
  • 0 kudos

Marketing Fail

Yesterday, I received an envelope from Telus containing a single bag of popcorn. First, while I understand that this is a gesture of appreciation to loyal customers, I am perplexed that such a company does not realize how wasteful this is. Telus has ...

nlacusta by Neighbour
  • 12 replies
  • 0 kudos

Resolved! How to use my own wifi router WITHOUT using bridge mode?

Since I'm using an old V1000H that is not working very well, how can I use my own router? The V1000H is too old that is doesn't even have bridge mode, or can I get an advanced one as replacement? I'm using 50M so it's supposed to be free right?

Cc2127 by Neighbour
  • 5 replies
  • 0 kudos

Cannot initialize

I have tried everything posted and nothing is working. It's been initializing for 10 minutes. Very frustrating because of course the 24/7 tech support is closed for the weekend. This has been happening for awhile now. I'm about ready to go to shaw

Wallace by Just Moved In
  • 2 replies
  • 0 kudos