Voicemail on Landline

[amk]

My voicemail on my ll is no longer working.  I have to contact telus and I am so frustrated.  The AI bot thing makes me insane and then I ask for an agent and of course the wait is ridiculous and why is the NO CALL BACK OPTION!  They used to have it.  Why am I paying thousands of dollars a year to this company and can’t talk to a human person about my issue?!! So fed up

[TELUS_Support]

Have you tried the troubleshooting steps at our website: https://www.telus.com/en/support/article/troubleshooting-access-voicemail

[amk]

Yes - I am told “call cannot be completed as dialled.”  Call Telus.  But I don’t have unlimited hours waiting to talk to someone.

[TELUS_Support]

Can you send us a private message? We'll see how we can help.

[amk]

Hi.  Thanks for your reply.  I finally got through to someone and they were very helpful.  Apparently my features were taken off without my knowledge.  Seems the contract changed and I lost the voice mail option.  So she restored it but when I went to check it today, my old password wouldn’t work.  How do I change it?

[amk]

And I’m not sure how to PM from here

[amk]

figured it out!!  Thanks no need to message now.  Only took two days to sort it all out.  Once you get a real person they are very helpful but it’s the getting to them that is so frustrating.