cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Voicemail on Landline

amk
Friendly Neighbour

My voicemail on my ll is no longer working.  I have to contact telus and I am so frustrated.  The AI bot thing makes me insane and then I ask for an agent and of course the wait is ridiculous and why is the NO CALL BACK OPTION!  They used to have it.  Why am I paying thousands of dollars a year to this company and can’t talk to a human person about my issue?!! So fed up

6 REPLIES 6

TELUS_Support
Official Support Team
Official Support Team

Have you tried the troubleshooting steps at our website: https://www.telus.com/en/support/article/troubleshooting-access-voicemail


amk
Friendly Neighbour

Yes - I am told “call cannot be completed as dialled.”  Call Telus.  But I don’t have unlimited hours waiting to talk to someone.

TELUS_Support
Official Support Team
Official Support Team

Can you send us a private message? We'll see how we can help.


amk
Friendly Neighbour

Hi.  Thanks for your reply.  I finally got through to someone and they were very helpful.  Apparently my features were taken off without my knowledge.  Seems the contract changed and I lost the voice mail option.  So she restored it but when I went to check it today, my old password wouldn’t work.  How do I change it?

amk
Friendly Neighbour

And I’m not sure how to PM from here

 

amk
Friendly Neighbour

figured it out!!  Thanks no need to message now.  Only took two days to sort it all out.  Once you get a real person they are very helpful but it’s the getting to them that is so frustrating.