After taking 7 months to port my number from Shaw, Telus now denies me voicemail to email.
The instructions are hopelessly confusing, but I finally figured out how to get my spouse's VM using the MyTelus app.
(use his PHONE number and PIN instead of what the m site clearly ASKS for, which is Username and Password). However, I cannot get mine (we have two lines connecting to our home). It says my "username" or "password" are wrong, but when I click "forgot password" I get the same error message that one of them is wrong (not at all helpful). Even that link overlies other text on my iPhone. I even tried using a VPN, and also purchased the "Only https" app as recommended somewhere on this forum. Didn't make any difference.
I established a Voicemail account for retrieval of messages on the phone as soon as my line had finally been activated, but am currently abroad.
After several hours spent on scratchy nonsoothing muzak yesterday (TG for GVoice I wasn't paying to be marauded) I got an Indian tech who said it is impossible to retrieve voicemail via email when abroad (which I knew to be false, having just done so for my spouse). He checked with his supervisor, and again claimed it is impossible. He also claimed that VMs are right there on the web, which they are not, for either of us. I inquired as to which Century we are in? Canadians DO travel, Telus. And escalated the complaint. When I tried to do so, the form told me that my first name was wrong!
It is laughable to call this a telecommunications company.
