Home phone bills

[Palilulac]

Question for TELUS. Are you going to stop sending me the bills? I was charged 200% more than in 2023, and in 2024 my line was disconnected because my monthly payment was not sufficient due to the 200% increase. I didn't even know this because I didn't use it. After I paid the bill in advance, suddenly my phone line was reconnected, and I received a bill for a $45 reconnection fee. I didn't even ask for the landline to be reconnected. I don’t agree to pay that much for the landline, and I didn't want to pay $45 to get the line back because I think this is legal robbery. Now I'm still receiving bills for this line that I don't want. Are you going to stop, or do you have no intention of stopping?

The phone number was [mod edit - private info].

[TELUS_Support]

Hi there, can you send us a private message? We will get someone to look into this with you. 

[Palilulac]

This is a message. Please stop sending me invoices because you disconnected my phone line after the monthly bill increased by 250% without even informing me. Since I didn't ask for reconnection of the landline and since I think that a 250% increase is a rip-off, after 25 years I don't want to be a Telus customer anymore.

[TELUS_Support]

We’d like to take a closer look and assist you, but we can’t discuss account details in a public message. Please send us a direct message with your account information so we can review this further and help resolve it.

[Palilulac]

Since I am ESL, it’s hard for me to understand why I have to send you a private message. The landline was [mod edit - private info], and it was disconnected, as I wrote earlier. I’m still receiving invoices. Can you simply stop sending me invoices for something that I didn’t use? Actually, you should credit me for a few dollars because I didn’t ask for reconnection, and I was billed $45. 

[TELUS_Support]

We've edited your post as it contained a private phone number, and we recommend never posting info like that publicly online. We'll send you a private message to discuss further. Check your Inbox (envelope icon in the top right corner).

[Phoneguy5655]

terms of service says about reconnection charges. customers always get a statement each month either paper or email. sounds like you had a discount for a period of time then it expired. on the bill it shows when the discount started and when it expires. all calls are recorded and a manager can listen to the call to see if reconnection fee was discussed. if not then a disconnection email would mention about reconnection charges.  if you don't want a line then talk to the cancellation dept