Forum Discussion
Home phone bills
Question for TELUS. Are you going to stop sending me the bills? I was charged 200% more than in 2023, and in 2024 my line was disconnected because my monthly payment was not sufficient due to the 200...
TELUS_Support
Official Support Team
Official Support TeamHi there, can you send us a private message? We will get someone to look into this with you.
This is a message. Please stop sending me invoices because you disconnected my phone line after the monthly bill increased by 250% without even informing me. Since I didn't ask for reconnection of the landline and since I think that a 250% increase is a rip-off, after 25 years I don't want to be a Telus customer anymore.
- TELUS_Support
We’d like to take a closer look and assist you, but we can’t discuss account details in a public message. Please send us a direct message with your account information so we can review this further and help resolve it.
Since I am ESL, it’s hard for me to understand why I have to send you a private message. The landline was [mod edit - private info], and it was disconnected, as I wrote earlier. I’m still receiving invoices. Can you simply stop sending me invoices for something that I didn’t use? Actually, you should credit me for a few dollars because I didn’t ask for reconnection, and I was billed $45.
