Forum Discussion
4k Wireless Remote Box going nuts
My 4k wireless box has a mind of its own. It periodically drops the picture but not the sound. Then after a few minutes it goes silent. When the picture drops I can go to guide and see the guide PLUS the live thumbnail of the video.
I have rebooted and RESET the 4k wireless box, rebooted the main hard-wired 4k-PVR and rebooted the router. This let's the system limp along for a bit but inevitably it fails.
Is my 4K wireless box dying? If this is the case I am worried about sending it back.
Returning the wireless 4K box to Telus is a giant potential billing problem I am trying to avoid. My main PVR was replaced and the old one returned earlier this year and after 4 months I am still being billed for 2 PVRs!!
Thoughts appreciated.
Rick
2 Replies
I have moved the the camera. I then reset the camera, removed it from my Telus account and added it back to my Telus devices. Deleting the camera was easy but adding a new camera was NOT a trivial task. I attempted to add a new camera to my account several times without success BUT I finally succeeded!
The system has been up and running all day and, so far, everything has worked flawlessly!
TELUS_SupportOfficial Support Team
Glad you got the camera sorted out, Rick! Going back to your 4K wireless TV box since those reboots only keep it limping along, the box likely needs to be replaced. We want to get both of these issues fixed for you. We'll send you a PM so we can fix that PVR billing error.
