Forum Discussion
Home phone bills
Question for TELUS. Are you going to stop sending me the bills? I was charged 200% more than in 2023, and in 2024 my line was disconnected because my monthly payment was not sufficient due to the 200...
terms of service says about reconnection charges. customers always get a statement each month either paper or email. sounds like you had a discount for a period of time then it expired. on the bill it shows when the discount started and when it expires. all calls are recorded and a manager can listen to the call to see if reconnection fee was discussed. if not then a disconnection email would mention about reconnection charges. if you don't want a line then talk to the cancellation dept
