After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am trying to add channels but keep getting thrown out of "manage"It tells me there was a problem and to try again later. It has been 2 weeks...
I'm a new user with Telus home internet.Physical setup like this:I have an ASUS AX86U router (that I was using) and I connected it to the fiber modem at the basement using cat-6 LAN cable to WAN port of the router. I then run another cat-6 cable from...
Why can't Telus techs get their poop together??Sat on the phone for 1.5hours today to talk to a customer rep who then transfered me to a tech where I waited another 30minutes. The guys said he could take care of this. Sat on hold for 20 more minutes ...
Can I use Telus internet with Shaw/Rogers tv? Yes, I’ll have two separate bills
So on Dec12th at 6:40pm I called Tellus since I had a issue with my billing. Waited for 30min finally got an agent. Unfortunately the agent was very rude to speak. She was very impolite which was not expected from anyone working at telus or for that ...
We avail unlimited internet plan, but then, in our usage it says we have 1000 GB of data. So what if we exceed the data usage without our knowledge then we will be charged extra for the over use, I also attached the usage photo. Fix this as soon poss...
I cancelled my home services 6 months ago because we moved out of province. I had prepaid for the last month with services being terminated 9 days into the last month. I was told that the refund cheque would be mailed to my new address. Since then, I...
I have contacted the call center three times, the retention team twice, I've stopped in at the telus store at the Vernon vernon village green mall, I have had two different escalation managers try to contact me while I was at work and could not answe...
I moved to a new place and book two appointments to get my wifi installed there. Two technicians came one by one a day. They both kept wasting time and gave me same excuse that they dont have proper equipment to get it installed and they will file a ...
