After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
[Tried posting this earlier, was deleted without explanation. So I'll try again.] Has anyone else have this happen to them? I have two addresses. It was time to renew my home internet service for both. Agent on the phone insisted that for address #1 ...
I have been a loyal Telus customer for over 20 years. I currently am having issues transferring my internet account to my new home. I've been on hold for over 3 hours and talked to over 4 different people and I am not closer to solving a very simple ...
Dear TELUS Team, I recently received an email from TELUS requesting that I sign a petition. I have some concerns regarding this communication: 1. Unsolicited Contact: I did not provide consent to receive such emails, which appears to be a violation o...
I received an email from Telus complaining about government internet decisions and asking me to sign this petition. Unfortunately, the information provided on what the government is doing and why I should sign the petition was woefully inadequate. Fi...
In July of 2024 I tried to set up services at our new home but because the house had not sold we wanted to leave the security system until it sold. Low and behold the house sold 5 days after going on the market. We called Telus to inform them we need...
How do I turn off the automated voice at the end of the outgoing message I have already recorded, directing people to press one for mailbox 1, press 2 for mailbox 2? It makes the outgoing message very long.
I’ve had two major power outages in the last month and after both the battery backup for my ONT beeps incessantly. Given this keeps happening, I’m wondering if the equipment needs the battery or can it work without it. I know it’s there for home phon...
As a loyal Telus client for over 2 years, I've recently become aware of my home internet magically increasing from 72.57 to 158.81 and my cell bill went from 140 to 180....Seriously Telus?! that's an increase of 131.04 per month! Please contact me AS...
the worst company I have ever dealt with. Customer service is beyond horrible. They overcharged my elderly father and I cannot speak with ANYONE about getting the bill adjusted. I am constantly transferred then hung-up on. I have been promised on mul...
