Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Resolved! Technicolor NH20T

I switched from Shaw to Telus PureFibre a little while back and had a Technicolor NH20T installed. As I already had a TP-Link Deco XE75 mesh system set up, it was easier to just put the NH20T in bridge mode, so that was the only hardware I received. ...

Resolved! telus 5g hub

I ordered a 5g hub and signed up for a new plan. I was sent an external hub setup. The installer kindly installed an inside model. I am left with the external system. One agent told me to mail it back or sell it. Any thoughts about this?

HDB by Neighbour
  • 1502 Views
  • 3 replies
  • 0 kudos

Fibre Availability

Telus online tool says my unit does not have fibre. I’ve called in and told it’s not available.This building was built last year and my neighbor right beside me has Telus fibre. I have found the fibre line in my media cabinet. How can I actually spea...

Jerald by Neighbour
  • 1011 Views
  • 3 replies
  • 0 kudos

Telus account issues

I am wondering if there is anyone who I can contact that is above a manager at Telus, I have spoken on several occasions to a Telus team member and a manager with no luck and would like to speak with someone of a higher authoritative figure in regard...

Leeysa by Neighbour
  • 958 Views
  • 3 replies
  • 0 kudos

Wi-FI 6E

Had Telus install fiber in my apartment today. I was supposed to get wifi 6e but just gave me the boost wifi 6, tech said it wasnt in his work order but i made sure of it when talking to telus and said it comes with the plan I got. What should i do n...

Blackburn1 by Friendly Neighbour
  • 773 Views
  • 1 replies
  • 0 kudos

New PureFibre user and got RT-AC87U error

As a new PureFiber user, I couldn't have internet access via WiFi for PC and ipad (hotspot worked). The error message was "RT-AC87U. Sign in with your ASUS router account". I came across a post that had a similar issue, but the solution was unclear? ...

Resolved! new digital box

I just hooked up my new digital box. With the pvr it replaced there was a search function for recordings so you could find programs or movies and set them to record. It seems that the only way to do that now is to page through the guide until you fin...

Cutting back alley to bury the cable

I am building my new house, and it is almost completed. I asked TELUS to come to install the internet. They found that they needed to cut my back alley to bury the cable. So one of your contractors came here on December 14, 2023, and told me they wou...

Jack5 by Neighbour
  • 547 Views
  • 1 replies
  • 1 kudos

Resolved! ethernet speed

Hi,So I noticed that my internet speed on computer B is slowerthan computer A. Both computers are separately connecteddirectly to Telus provided modem and router via Cat 6 cables(both new) on Ethernet port 3 and Ethernet port 4. Logged intoTelus GUI ...

jamesiha by Neighbour
  • 1258 Views
  • 3 replies
  • 0 kudos
Trending tags
Friendliest neighbours