Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Internet During Power Outage

Hello. We are in a new townhouse which has experienced several power outages since moving in. Everytime the power goes out, our Telus fibre optic and my Bell cell phone service goes down too. Is there anyway to get our Telus fibre optic running durin...

Escalation - Request - Peering Riot Games x Telus

Hi There,Just a bit desperate to send this message but hopefully will get your assistance on escalating the below request from Riot which I hope I'm in the right place to do it. I've been working with their support for multiple weeks on trying to res...


Smart Hub Upgade

I was offered an upgrade to 5G by the "promotions" dept for my rural internet. On a 2 yr package, they are also increasing download speed and removing the cap for no add'l cost. The issues are: they are are setting the hardware price at $840 (which I...

Telus is mocking me.

Telus is mocking me. I don't understand what is going on!I live in Calgary and in 2018 I bought a new house and wanted to proceed with Telus since I was their customer many years already. Telus salesperson checked my new address and said this is not ...

dzyanis by Neighbour
  • 4 replies
  • 0 kudos

Resolved! Telus Pure Fiber in Bridge mode with modem NH20A

HelloI have a new setup and need to get the NH20A modem to bridge mode. I have talke to Telus and the steps they told me make no sence normaly there is a setting you can change the modem to bridge mode but I do not see it. The steps from Telus was pl...

BradM by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Telus modems or internet connection

If anyone has questions on internet connection, modem, switches, routers, cable, ports issues please let me knowI will try to answer your questions, concerns to the best of my knowledge to help trouble shoot your issues your having.

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Internet Contract/Need answer from Legal Department

Good Day Everyone,I don’t know if anyone had the same experience that I had with Telus home internet. I work from home and internet is the most important part of my work. I cannot work without internet.I signed up for 2 year contract for Telus home i...

Shonu by Just Moved In
  • 1 replies
  • 1 kudos
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