Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Lied about contract

[Tried posting this earlier, was deleted without explanation. So I'll try again.] Has anyone else have this happen to them? I have two addresses. It was time to renew my home internet service for both. Agent on the phone insisted that for address #1 ...

jlkk by Organizer
  • 413 Views
  • 1 replies
  • 1 kudos

Ongoing Issues with My Telus Account

I have been a loyal Telus customer for over 20 years. I currently am having issues transferring my internet account to my new home. I've been on hold for over 3 hours and talked to over 4 different people and I am not closer to solving a very simple ...

Resolved! Concerns Regarding Unsolicited Email and CASL Compliance

Dear TELUS Team, I recently received an email from TELUS requesting that I sign a petition. I have some concerns regarding this communication: 1. Unsolicited Contact: I did not provide consent to receive such emails, which appears to be a violation o...

Skaimauve by Friendly Neighbour
  • 2593 Views
  • 13 replies
  • 1 kudos

What is the petition request about?

I received an email from Telus complaining about government internet decisions and asking me to sign this petition. Unfortunately, the information provided on what the government is doing and why I should sign the petition was woefully inadequate. Fi...

VA1DER by Neighbour
  • 2395 Views
  • 3 replies
  • 1 kudos

How to file a formal complaint!

In July of 2024 I tried to set up services at our new home but because the house had not sold we wanted to leave the security system until it sold. Low and behold the house sold 5 days after going on the market. We called Telus to inform them we need...

ShaunN by Neighbour
  • 707 Views
  • 1 replies
  • 1 kudos

business voicemail

How do I turn off the automated voice at the end of the outgoing message I have already recorded, directing people to press one for mailbox 1, press 2 for mailbox 2? It makes the outgoing message very long.

Telus is the worst! Do not recommend!

As a loyal Telus client for over 2 years, I've recently become aware of my home internet magically increasing from 72.57 to 158.81 and my cell bill went from 140 to 180....Seriously Telus?! that's an increase of 131.04 per month! Please contact me AS...

Oillover by Neighbour
  • 578 Views
  • 3 replies
  • 1 kudos
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