Internet & Home Phone
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Internet for good

I live in a rural area where the only internet telus has is from cell towers, so although i am on PWD i dont qualify for the discount. Is there a way i can still sign up for internet for good so that i can access the program that offers low cost refu...

jessem by Neighbour
  • 1288 Views
  • 5 replies
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WiFi getting progressively worse...

Switched to Telus Gigabit Fiber about 2 years ago. For a year and a bit, everything was great. Wired ethernet was fast, powerline adapters were fast, WiFi was fast. Now, even right beside the modem, I'm lucky to get 80mbps down and 40mbps up. With th...

Favelle75 by Friendly Neighbour
  • 1166 Views
  • 4 replies
  • 0 kudos

Modem Upgrade

I had upgraded to Pure Fibre internet back in October. I had a Telus technician come out to look at our smart home security in November and he mentioned that our Modem was out of date. At the time, he told us he could likely install a new modem at a ...

tongk88 by Just Moved In
  • 752 Views
  • 1 replies
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T3200 wifi connected but no internet

I recently moved and since there was already Telus purefibre set up in the new place, I got my internet+optictv service from Telus. The router I have is the t3200m and it has both internet and wifi lights green. I have connected my laptop directly to...

K1_mvn by Just Moved In
  • 733 Views
  • 1 replies
  • 0 kudos

Continuously missed installation appointments

I signed up for Telus home Internet and for the last two days I have had installation booked and no show both days, I am being left on hold I have been given no explanation. Just passed off. I am very upset and if this is any indication of what my se...

Telus DNS Server timeout

I have the new NH20T hub and saw it was getting failing some DNS tests. Looks like one of the hardcoded DNS servers is timing out about 50% of the time. DNS1: 75.152.171.67 - consistent reply. response around 2-3msDNS2: 75.152.171.116 - timeout aroun...

mrhector by Organizer
  • 555 Views
  • 1 replies
  • 0 kudos

Ethernet shuts off when restricting wifi

Ok so I have an Arcadyan Router and when I use the Telus Connect app to restrict one of my son's profiles, it turns off my direct ethernet connection to my PC.For reference I'm only disabling wifi to one PC and Laptop that's in a profile. For some re...

Gares by Just Moved In
  • 551 Views
  • 2 replies
  • 0 kudos

Third party router

Very new this area of things, looking for some opinions and guidance.Right now I have Gigabit service and the Telus Wifi Hub (white rectangle) and I want to upgrade to mesh system for my house either the Deco or Orbi and I need to keep Optik TV.How w...

Lvanin by Just Moved In
  • 556 Views
  • 1 replies
  • 0 kudos
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