TELUS Neighbourhood

Shelley99

I posted this, probably a year or more ago. Your response was “thank you for bringing this to our attention, we’ll take a look at that”. It’s still just as bad, unchanged. Here’s what happens. I find - for example - a Crave show in On Demand. I watc...

Shelley99

1) I go to the Telus & a PVR menu screen when I turn the TV off, yet still when I turn the TV back on, it goes to a current channel & starts playing it. Unless I pause that & exit out, it continually plays in the background while I’m trying to select...

Shelley99

I have submitted this a few times. At one point Telus e-mailed me to thank me for my submission, yet nothing has changed. The issue is this; when you pause an “on demand” show, after a few minutes, if you leave it for more than around 5 minutes……a sc...

Shelley99 · 02-07-2023

I have emailed this before & you so nicely thanked me for the feedback, yet nothing changed. This drives us absolutely nuts, so perhaps if I laid out better specifics, you can see what’s happening. We were watching the show, Flight Attendant - on dem...

Shelley99 · 07-21-2022

When you watch a series from Demand, and are currently watching an episode from that series - if you need to pause the PVR - after a few minutes when it times out, it then goes to a screen that shows the name of the series with the option “resume” an...

Shelley99

Thank you so much. Today another wrinkle. We watched 2 episodes of Regime on demand 2 or 3 days ago. Today we went to watch another episode. The last episode watched showing in My History showed as E2, and when I clicked in it - it showed “resume”. I...

Shelley99

Thanks so much!ShelleySent from my iPad

Shelley99

Oh my gosh. If you didn’t get the impression from my story that I have gone through basic trouble shooting many, many times, often with Telus techs, then I wasn’t clear enough and I apologize for that. Calling Telus support was my first, second, thir...

Shelley99

Hi there,So then - why does it start up again after 10-15 minutes and how do I get it to pause for the 90 minutes? I’ve always had this same complaint with every PVR we’ve ever had, they used to start after paused for 5 mins, now it’s slightly longer...

Shelley99

Hi there,The Telus PVR box is 4K model VIP5662W.Shelley SodenSent from my iPad

TELUS Neighbourhood

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I am begging you, please fix the On Demand pause feature

How do we stop the auto-start?

Why won’t Telus fix this?

Resuming watched shows

PVR times out when paused and ALWAYS goes to the wrong episode

Re: I am begging you, please fix the On Demand pause feature

Re: I am begging you, please fix the On Demand pause feature

Re: I am begging you, please fix the On Demand pause feature

Re: How do we stop the auto-start?

Re: How do we stop the auto-start?