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Shelley99
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Joined 9 years ago
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Telus TV Autoplay
I am asking again. I’ve been asking for years and many other users have been on this forum with the same issue. I will ask again, as this issue drives me right out of my mind. Once you watch live streaming TV, or start watching a PVR’d show - if you pause or stop the show, and then exit the show to go to demand or to apps, when you return to regular TV, even though you have the demand menu or other menus displayed, that show starts itself up again and plays in the background. You can’t just stop it, if it’s a loud show, because the show is not in front of you, it’s hidden behind all the menus you’re in. So you have to madly try to exit all the menu options to get back to regular TV to stop the show, all while it is loudly playing at you. It is SO annoying. With the streaming apps (Netflix, Prime) - a person is often moving between those and regular TV throughout the day. I think if Telus stopped resuming shows after a period of time once they are paused (or stopped), this would solve the issue. If I pause a show to answer the door, and then if I get delayed at the door, after a few minutes the show resumes without me and by the time I get back…..half the show has played through and I have to reverse it and try to figure out where I was when I paused it. There is no need that I can think if, to resume the show without me (after all, I’m the one watching it and if I’m not there…..??). Please, please resolve this. It is really infuriating and totally unnecessary.Solved1.7KViews1like4CommentsRe: What is happening to our internet connection?
Hi there, Yes thanks. We had it figured it wasn’t the devices…..but because I rebooted the Wifi modem on 3 different occasions to no avail, it was a mystery. Thanks so much for all your help. However…..does this mean I have to phone Telus? We made one change to our Telus security system and it took me 4 weeks and about 20 hours of phone conversations and Telus messing it up multiple times to get it sorted. They also were screwing up our account, one charge that suddenly appeared was almost $1300 (for nothing). In the end, out of frustration - I sent an email to your CEO Darren Entwistle to get it resolved. I absolutely ABHOR phoning Telus. Honesty here. If there was another better option, we’d change providers in a flash. We used to LOVE Telus, they were great…once. As it is, we are just now changing our cells over to another provider and we’ve also moved some streaming channels (Crave, etc) to another service. Telus has outsourced their customer service to call centres offshore who often barely speak English, don’t know what they are doing, and lie to you (yes Miss Shelley, all fixed, I’ve taken care of it and I did “this”, however if this happens just give us another call). And they did NOT do what they said they would. I see many Telus customers online saying the same thing. Sorry, don’t mean to weigh you down with this, your service has been awesome (like the OLD Telus). But if I have to call the call centre one more time, I think I’ll scream lol. Shelley4.5KViews0likes2CommentsRe: What is happening to our internet connection?
So 2 things for me to do. Try to read emails on my cell at night to see if it’s using Wifi. And check my iPad every hour to see connectivity levels. No - both our Macs are not hardwired with an ethernet cable. They use Wifi. Shelley4.6KViews0likes6CommentsRe: What is happening to our internet connection?
Hi there, Yes - the cellphones are setup on the same network, Telus6927. I can receive and send texts in the evening, so I don’t think they are affected. I should mention that the when the service fails, it doesn’t go out completely; it comes and goes. During the day, it stays very reliably. Shelley4.6KViews0likes8CommentsRe: What is happening to our internet connection?
Hi there, We’re in a house, in a small city of 6,500 people. Yes we do have mobile phones, we don’t use them much in the evening - but best I can recall, they don’t lose their cell connection. It also happens on the desktop iMac PC’s. As I mentioned, I actually don’t know when they reconnect as I get so frustrated that I lay my iPad down for the night (rather than throw it in the river behind our house lol). It is though, working again next morning. I can run a test tonight and check every hour. In my trying to figure it out, I read that there can be some “weak connectivity” issues with iPads but…..they work all day until evening without issues. So…Smart TV okay. Cellphones okay. Best I can figure. Please forgive my ignorance. I am a 72 year old woman who grew up with PC’s in the 80’s and pretty reliable software, and is now so exhausted with all of the glitches and unreliability and constant changing (for silly upgrades like emojis, other languages, etc) of our current software programs. I spend way too much of my life fixing all these issues; it’s exhausting. Thank you SO MUCH for your help, I do REALLY appreciate it. Shelley Soden4.5KViews0likes0CommentsRe: What is happening to our internet connection?
Thanks for the steps! 1) our hubs are free of obstacles, I guess that’s why the connection is fine throughout the day, up until evening that is 2) we don’t have any other devices we use, like gaming etc. 3) the Telus app doesn’t indicate a firmware update, best I can see. Not sure where in the app it would be, so I’m guessing it would show in the “overview” page? If so, nothing there re; update. 4) I have no idea how to switch to a less congested channel. We were told to only use the one we’re using now. There is another option for our Telus Smarthome Security System but we were told not to use that one. 5) I assume it’s the Wifi only, as our Telus TV service is not affected Not sure what’s next. Shelley Soden4.6KViews0likes1Comment