TELUS Neighbourhood

Shelley99

At 6 pm every single night - our internet on our iPad keeps cutting out, all night. At first I thought it was the iPad, but we have 5 iPads and it happens on every one of them. Regardless, I have reset all settings and also reset internet settings a...

Shelley99

I posted this, probably a year or more ago. Your response was “thank you for bringing this to our attention, we’ll take a look at that”. It’s still just as bad, unchanged. Here’s what happens. I find - for example - a Crave show in On Demand. I watc...

Shelley99 · 06-18-2023

I have submitted this a few times. At one point Telus e-mailed me to thank me for my submission, yet nothing has changed. The issue is this; when you pause an “on demand” show, after a few minutes, if you leave it for more than around 5 minutes……a sc...

Shelley99 · 02-07-2023

I have emailed this before & you so nicely thanked me for the feedback, yet nothing changed. This drives us absolutely nuts, so perhaps if I laid out better specifics, you can see what’s happening. We were watching the show, Flight Attendant - on dem...

Shelley99 · 07-21-2022

When you watch a series from Demand, and are currently watching an episode from that series - if you need to pause the PVR - after a few minutes when it times out, it then goes to a screen that shows the name of the series with the option “resume” an...

Shelley99

Thanks. Telus said they escalate it, and they’d call. So far, no call. I just spend way, way too much time messing with glitchy tech. It really is driving me out of my mind.

Shelley99

Hi there,Yes thanks. We had it figured it wasn’t the devices…..but because I rebooted the Wifi modem on 3 different occasions to no avail, it was a mystery. Thanks so much for all your help.However…..does this mean I have to phone Telus? We made one ...

Shelley99

Ok. So when the iPads have gone out, we have checked the Macs, and they were also out. We use Safari as a browser.Shelley

Shelley99

So 2 things for me to do. Try to read emails on my cell at night to see if it’s using Wifi. And check my iPad every hour to see connectivity levels.No - both our Macs are not hardwired with an ethernet cable. They use Wifi.Shelley

Shelley99

Hi there,Yes - the cellphones are setup on the same network, Telus6927. I can receive and send texts in the evening, so I don’t think they are affected.I should mention that the when the service fails, it doesn’t go out completely; it comes and goes....

TELUS Neighbourhood

User Statistics

User Activity

What is happening to our internet connection?

I am begging you, please fix the On Demand pause feature

Why won’t Telus fix this?

Resuming watched shows

PVR times out when paused and ALWAYS goes to the wrong episode

Re: What is happening to our internet connection?

Re: What is happening to our internet connection?

Re: What is happening to our internet connection?

Re: What is happening to our internet connection?

Re: What is happening to our internet connection?