Internet & Home Phone
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T3200 wifi connected but no internet

I recently moved and since there was already Telus purefibre set up in the new place, I got my internet+optictv service from Telus. The router I have is the t3200m and it has both internet and wifi lights green. I have connected my laptop directly to...

K1_mvn by Just Moved In
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  • 1 replies
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Continuously missed installation appointments

I signed up for Telus home Internet and for the last two days I have had installation booked and no show both days, I am being left on hold I have been given no explanation. Just passed off. I am very upset and if this is any indication of what my se...

Telus DNS Server timeout

I have the new NH20T hub and saw it was getting failing some DNS tests. Looks like one of the hardcoded DNS servers is timing out about 50% of the time. DNS1: 75.152.171.67 - consistent reply. response around 2-3msDNS2: 75.152.171.116 - timeout aroun...

mrhector by Organizer
  • 529 Views
  • 1 replies
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Ethernet shuts off when restricting wifi

Ok so I have an Arcadyan Router and when I use the Telus Connect app to restrict one of my son's profiles, it turns off my direct ethernet connection to my PC.For reference I'm only disabling wifi to one PC and Laptop that's in a profile. For some re...

Gares by Just Moved In
  • 527 Views
  • 2 replies
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Third party router

Very new this area of things, looking for some opinions and guidance.Right now I have Gigabit service and the Telus Wifi Hub (white rectangle) and I want to upgrade to mesh system for my house either the Deco or Orbi and I need to keep Optik TV.How w...

Lvanin by Just Moved In
  • 539 Views
  • 1 replies
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Where did the 10$ discount for Koodo customer go?

I was reviewing price for Telus Internet versus Shaw, and I saw that it said I would get a $10 discount if I was a Koodo or Telus Mobility customer I am a Koodo customer, so initially when I selected the plan it priced it at $95 a month for the first...

Timjohn7 by Friendly Neighbour
  • 845 Views
  • 2 replies
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Home Internet Modem

Is this a modem like the T3200M?Can it replace the T3200M?Can bridge mode be enabled like the T3200M?Can it be self-installed if we want to upgrade from T3200M and have Optik TV?

modem-red-light-wi-fi-haute-performance.jpeg

Poor service

This is not a new topic but I am really sick of my poor internet connectivity and the repeated run around and pat condescending responses to concerns. I can't afford to wait 2 hours every time I call them, get repeatedly disconnected or not have my i...

MelWit by Just Moved In
  • 406 Views
  • 1 replies
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Booking a technician earlier>?

Telus hardware has gone down on our home internet/wi-fi and I can't seem to book a technician in sooner than 2 weeks out. I am wondering if I could have service sent to my home sooner? If I were to change my services or change the provider, they woul...

nick_doj by Just Moved In
  • 459 Views
  • 1 replies
  • 0 kudos
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