Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Taxs on rerouted internet

Ok so since Telus rerouted all there internet traffic through Ontario or Bc I want to know if my province is getting the pst from stuff I buy online or if it's going to either Ontario or bc's government. Every site thinks I'm in Ontario. I got the sa...

Critchot by Neighbour
  • 525 Views
  • 1 replies
  • 0 kudos

Severe billing issue/wrongful activity

I am here to bring attention to a major billing issue/lack of follow through from all agents that I am experience with Telus home and security.Since October 2023, I have been overcharged every month for my bill. Numerous calls each month assure me th...

Resolved! I was just upgraded to wifi6 equipment

but I didn't realize it would nuke any connection to my smart bulbs, plugs, and Google speakers. so I bought a Dlink 1750 router, hoping I could hook that up to regain the 2.4 / 5.0 frequencies to operate them with. no such luck; it may be a faulty D...

boothter by Neighbour
  • 1013 Views
  • 1 replies
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Modern landline

I have TELUS fibre to my home and my landline operates via the fibre. As I understand it the ONT in my home includes an ATA which alows my to use an old fashioned phone. My question is there an ONT available that would allow me to use a SIP phone. My...

rdyck by Neighbour
  • 1111 Views
  • 3 replies
  • 0 kudos

Suspected tree damage

Last year Telus contractors installed the fibre conduits and lines in our neighborhood. A conduit port was dug up adjacent to our 40+ year old tree, and what I assume are it's extensive root system. Since then, the tree which was regularly watered in...

mawtn by Neighbour
  • 662 Views
  • 1 replies
  • 0 kudos

Telus delays to relocated service

I used Telus’ online tool to register my change of address and move internet service to my new home. The tool confirmed that no technician was required for service to be provided at the new address. However when I got there, it turned out that they d...

Badmove by Neighbour
  • 485 Views
  • 1 replies
  • 0 kudos

Resolved! Internet disconnected without consent

Hey!I had a missed call today from a Telus agent saying that someone said they moved into our apartment and we were getting disconnected.We didn't get home until after normal buisness hours, but became very disappointed that we were cut off from our ...

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