After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I live in central Alberta beside gull lake there is a large community here and not just our house hold is having issues with poor service but many neighbours are to . Quite a few have switched to other services and lots more I’ve talked to are unhapp...
Hello,i have moved away from Telus for almost 6 months now. Have outstanding credit and been calling in since Feb ‘24 and time and time again, i have been told my account has been settled and everything is good and i will recieve the refund. Still i ...
Not sure if this is the right forum. The My Telus add doesn't work correctly. It wants a code (six digits) that the app is suppose to supply but that never shows up, so you get the server to send the code. When you get the code and enter it splits th...
I have Telus Fibre currently, and am moving soon to a location that has Fibre to the neighbours, My unit doesn't have an active Fibre drop, does anyone know who i need to speak with. My new home has a POTS NID on the side of the home, but the system ...
Hey, I've had PureFibre Gigabit for almost a year now, but I never checked IPv6 before. When I looked today, it wasn't working at all – the IPv6 WAN Status just says 'Connecting,' even after rebooting. Can anyone help me with this?"
It has been happening for 3 days now, I've already had my booster replaced and it didn't fix it. Every 10 hours the internet stops working and I have to reboot the modem in order for it to work later. I need help with this, support isn't giving me a ...
I am extremely disappointed with Telus Internet services. As a new customer, it's just been a week since I signed up for internet services. Suddenly, one evening, I lost my internet connection. When I called tech support (after much difficulty findin...
Hi Telus team,I had received a phone call from Telus team mentioning they can offer 40% discount on my current plan of what I pay and if I pay an extra $5 I would even get a new phone contracted for 2 years but then they asked DOB, Name and Address. ...
Looking for advice on how to get an issue resolved that I reported in October 2023. Trying to get Telus to come and fix some dagame that occurred during installing of fiber cables. Finally in May, 2024 I got a technician to come out and view the dama...
This is a bit of a complex question, and im not sure anyone here will even have an answer, but here goes.TLDR: Primex box where fiber comes into house needs to be moved, this will involve running a new fiber line into house, and phone techs promised ...
