Internet & Home Phone
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Resolved! Customer service? Where?

My payment from last month was not put through even though my credit card is valid through 2028!! I am never in the habit of paying late and, of course, it is auto charge, anyway, and the onus is on Telus to take out the payment. Now, if I was in Can...

Resolved! connecting Coaxial using MoCA

I would like to establish a connection between the modem in the basement and an upstairs room wired with Coax. Currently, the single Coaxial connector on the modem is already in use: connected to another Coax cable (then MoCA 2.0 to modem) to the mai...

abh by Neighbour
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  • 4 replies
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Getting a problem sorted without a phone

Hope someone can help me solve this tricky issue. All my wall jacks appear to have failed. One jack in the little box underneath the Pure Fibre box (newly installed) delivers a dial tone but dialling out, I just get a busy signal, same when dialing i...

Belleek by Neighbour
  • 880 Views
  • 7 replies
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why is telus not hiring more installers?

How can TELUS rationalize talking over 1 month to do a home install? the internet is an essential service, and people cannot be without internet for this amount of time. Would you expect people to be without water or heat for over a month? Why exactl...

tpots38 by Neighbour
  • 514 Views
  • 2 replies
  • 0 kudos

Fiber Optic

One day TELUS offer us to install new top of the line fiber optics super speed internet in our Strata. Free! What a deal. Something is FREE in Canada. We accepted thinking that it will be quickly completed. TELUS tech left the hole in the wall with c...

Resolved! Not receiving the waybill

I cancelled my home internet October 31st. The agent said I would receive an email with the instructions to return the equipment after the 7th. Now is the 13th, still haven’t received the waybill. The Virtual Agent hasn’t been helpful. Which number c...

Jack777 by Neighbour
  • 914 Views
  • 3 replies
  • 0 kudos

Email address for support

Hello,I would like to contact Telus support by email regarding install of fibre optics. is there an email address?

TLW by Neighbour
  • 1092 Views
  • 1 replies
  • 0 kudos

Long hold for Simple Switch

I've been on hold for over an hour (with the same music playing over and over), just to try and get my services switched over from Shaw. The installation went great this morning and everything works flawlessly. Is there no way, I can do the switch ov...

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