After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
My payment from last month was not put through even though my credit card is valid through 2028!! I am never in the habit of paying late and, of course, it is auto charge, anyway, and the onus is on Telus to take out the payment. Now, if I was in Can...
I have the Boost6, i've been able to log into the admin ip and what not but i can't figure out first of, how to decipher what devices im looking at (mac addresses) and moreover how to restrict or time gate specific devices. basically i want to know i...
I would like to establish a connection between the modem in the basement and an upstairs room wired with Coax. Currently, the single Coaxial connector on the modem is already in use: connected to another Coax cable (then MoCA 2.0 to modem) to the mai...
Hi, We are required to place a private pole on our property and will be buyring the BC Hydro Lines (distance to house exceeds bc hydro requirements, and will be deleting mast). We would like to also bury Telus lines, can you please confirm how we coo...
Hope someone can help me solve this tricky issue. All my wall jacks appear to have failed. One jack in the little box underneath the Pure Fibre box (newly installed) delivers a dial tone but dialling out, I just get a busy signal, same when dialing i...
How can TELUS rationalize talking over 1 month to do a home install? the internet is an essential service, and people cannot be without internet for this amount of time. Would you expect people to be without water or heat for over a month? Why exactl...
One day TELUS offer us to install new top of the line fiber optics super speed internet in our Strata. Free! What a deal. Something is FREE in Canada. We accepted thinking that it will be quickly completed. TELUS tech left the hole in the wall with c...
I cancelled my home internet October 31st. The agent said I would receive an email with the instructions to return the equipment after the 7th. Now is the 13th, still haven’t received the waybill. The Virtual Agent hasn’t been helpful. Which number c...
Hello,I would like to contact Telus support by email regarding install of fibre optics. is there an email address?
I've been on hold for over an hour (with the same music playing over and over), just to try and get my services switched over from Shaw. The installation went great this morning and everything works flawlessly. Is there no way, I can do the switch ov...
