After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Why isn't there an easy SA renewal offer page? Why do I need to call in to renew my expiring SA? I really don't want to talk the front line agents. I don't want to have to file a CRTC and or CCTS complaint in order to get SA renewed. I also don't bel...
Hi! I have a home network and a separate network in the suite (specifically, there is a switch feeding the internet to the Telus equipment for the home, and a third party router for the suite). See this post here for how I did it: (thanks @Nighthawk!...
Is anyone else frustrated by the AI that Telus is using to route support requests. I have spent hours going through the same steps with a chatbot, on-line and then eventually with someone on a call. I have had calls to support dropped twice this morn...
Yesterday I received an email that Im almost used all my data on my home internet. I checked my account and I saw a new service agreement dated July 4 2024. The $0 unlimited data included in the plan was removed, the contract is not due till Dec 2025...
Hi, we have a T3200M Modem, for our daycare, that i've restarted, reset.When I go onto the internet, with my cellphone being a hot spot to provide acess, the router admin http://192.168.1.254, shows that our work computer and my cell phone have a con...
I am subjected to a $3.00 monthly charge for 3-way calling usage. My land line does not offer this service, I don't use it, need it, or asked for it. This charge is drip down pricing, which is illegal. This has been going on for years. Every time I c...
I am having issues with my internet speed. I pay for Telus150, and I am getting wi-fi speeds of 7-10 Mbps during a speed test, even after unplugging the router for a while. When wi-fi was slow in the past, I would unplug the router once every two wee...
Twice the week before last my home connection went down for at least 1.5 hrs each time. Yesterday, while chatting with the help line about another issue it went down again for just over 2 hrs. Insisted on someone coming out and when he left this morn...
When I signed up for Pure Fibre it was to include Wifi Plus in my plan.However upon calling Telus for support, the agent said that Wifi Plus is not noted in my account. I called back another time with proof of the order, and this time the agent said ...
Hello, we have moved to a new apartment, we have informed our new address, they tried to contact us via the hotline, but unfortunately our English is still bad(((. Therefore, we need one of the employees who speaks Ukrainian or Russian, otherwise we ...
