I am requesting a reduction in my Mobility Plan, as I'm currently on a no-contract basis, and my promotions are set to expire at the end of December. Today, November 23, 2024, I called Telus, but instead of assisting me with my request, they tried to sell me a new line. I made it clear that I wasn’t interested in a new line, yet my request was ignored. I was transferred, and after waiting for an hour, I was transferred again multiple times.
I made another call to a different number to address my Home Internet plan, which seems overpriced compared to the current offers available online. The operator informed me that my plan was no longer active, and instead of paying $56, I would now have to pay $80.
This has been incredibly frustrating. I have called seven times, been put on hold numerous times, and nobody has been able to help me get on a suitable plan, despite my willingness to upgrade to the new iPhone 16 Pro. Furthermore, no one was able to match the competitive prices that Rogers is offering.
How can I speak directly to a supervisor? At this point, I’m seriously considering canceling all my services with Telus and filing a formal complaint.
