Subscription activation

[Marilynh]

I subscribed to Streams+, Disney, Prime & Netflix when renewing our mobility plans at the end on November. I was able to activate Netflix but not the rest. I keep getting same message - no subscriptions available- try again later. I have also put in 2 service requests but no one calls back. Since I have already paid for 2 months, I would really appreciate help or provide me with the best store location in Calgary to rectify this problem.

[TELUS_Support]

Hello. Have you heard back from our team yet regarding this?

[Marilynh]

no

[Marilynh]

I spent over 3 hours on the phone talking to 4 different people and no one could help. Last lady I talked to obviously worked from home because I could hear children in the background. I didn’t think it was very professional when she (Linda) wanted to put in another ticket when the 3 previous ones didn’t even produce a callback. I told her to cancel and refund the 2 months I had paid for. Hopefully that happened because she said she could only do a credit on my mobility account.
When Telus texted last night regarding a survey on their service, I tried to put “1” - very dissatisfied - my reply could not be delivered. I guess I shouldn’t be surprised.
Sadly, this reply will probably be filed in the garbage can too.

Marilyn

[TELUS_Support]

We'll send you a private message to discuss further.

[Marilynh]

Im verified