Subscription activation

I spent over 3 hours on the phone talking to 4 different people and no one could help. Last lady I talked to obviously worked from home because I could hear children in the background. I didn’t think it was very professional when she (Linda) wanted to put in another ticket when the 3 previous ones didn’t even produce a callback. I told her to cancel and refund the 2 months I had paid for. Hopefully that happened because she said she could only do a credit on my mobility account.
When Telus texted last night regarding a survey on their service, I tried to put “1” - very dissatisfied - my reply could not be delivered. I guess I shouldn’t be surprised.
Sadly, this reply will probably be filed in the garbage can too.

Marilyn