How to Correct Account Holder Name on EPP Account

Hi Everyone,

I’m hoping someone can clarify whether TELUS can correct the account holder information on an EPP account.

When I originally created my EPP account using my employer information, I accidentally entered my spouse’s name as the account holder instead of my own. As a result, the original service agreements were created in her name.

I have since updated the information in my online TELUS portal so that it shows my name and email address. However, when I have called support, there are still times when my spouse’s information appears as the actual account holder.

Is it possible for TELUS to correct the account holder name all the way back to the original agreement so that everything is properly under my name?

If the original agreement cannot be amended, is there another way to recreate or transfer the account into my name while keeping everything else exactly the same, including:

• Existing phone number and service
• Current EPP plan and pricing
• Device/payment arrangements
• Billing and payment information
• No interruption to service

Ideally, I just need the account and agreement documents corrected so that I am officially listed as the account holder.

Also, if going through all of this would ultimately be a lot of effort with no real practical benefit, please tell me that as well. If there is no downside to simply leaving the original agreement in my spouse’s name now that my online profile has been updated, I’d rather not create unnecessary complications.

Has anyone dealt with something similar, or does anyone from TELUS know what process I would need to follow?

Thanks!