Forum Discussion
sbielawa
1 month agoNeighbour
How to Correct Account Holder Name on EPP Account
Hi Everyone, I’m hoping someone can clarify whether TELUS can correct the account holder information on an EPP account. When I originally created my EPP account using my employer information, I acc...
TELUS_Support
Official Support Team
1 month agoHello sbielawa, legally and systemically, TELUS cannot modify or overwrite the legal name on an already-executed service agreement. The contract name is permanently bound to the original credit check and identity verification performed at the time of signup. However, we may have other options and we'll be happy to assist you further. We'll need more details regarding your TELUS EPP account so we'll send you a private message shortly, thanks !