Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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When will Telus come to my area

I’m in a new community, called Glacier Ridge. There’s no PureFibre here yet and the whole community is on Shaw. Due to this not only has the internet been slow, it has also been randomly disconnecting. I had Telus as my old provider for my old home, ...

Saadafsy by Organizer
  • 1 replies
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CE Smart Plugs

It’s February 2024 and I’m new to Telus as of December. I just wanted to check with forum members to see if anyone has resolved the CE Smart switches being unable to pair with Telus equipment? I’ve tried everything I could think of temporarily turnin...

fibre optic service in whonnock?

the fibre optic cables are installed throughout the area and I have a cable right to my phone box. But nothing from Telus to indicate when we might get things hooked up. I'd really really like to have something faster than 2.5Mbps download time. Anyo...

Resolved! Telus Tub (possible damage)

Can a technical be discharged to 1249 Valley View Drive in Sparwood, BC to check on possible damage to TELUS tub. Shaw technician confirmed that there was no damage to Shaw pedestal. Thank you!

1249 Valley View (1).jpg

Worst experience I ever had in my life!!!

I feel like Telus is stealing my money maybe I’ll get some help nowI am paying for internet 1000 and getting speeds from 87- 310, In March of 2023 had a technician come out to fix my problem with slow internet I was experiencing, he came and installe...

Aomar by Just Moved In
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poor service

I was on hold for hours and bill was incorrect not to mention slow signal , you have 1 job provide internet services . disgruntled customer asking for rebates because of the lousy performance

Telus rural internet 5G admin acccess

I have the Telus 5G rural internet, but I believe I still have poor signal quality/strength just like my old smarthub 500 plan, which is still place for the time being until Telus phases it out. Our old ZTE MF279T smarthub gets up to 150 mbps down wh...

Ziggy_99 by Neighbour
  • 4 replies
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Does Install Tech Bring Modem?

I just signed up for Telus PureFibre coming from Shaw and have an install scheduled this week. Does the technician bring the Internet equipment or does it get shipped to me? I understand that the TV boxes will be shipped and I can self install these ...

craiger8 by Neighbour
  • 3 replies
  • 0 kudos
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