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abbybrick
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Joined 2 years ago
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Re: Call Control accepted list will not display web page or app
My eyes may be deceiving me and I would appreciate someone else provide proof that I'm not hallucinating. The Call Control menus appear to visible again. The 'Call Log', 'Accepted List', 'Blocked List' and the one that has been missing the longest 'Preferences' all appear to be functional again. Is it possible this 6+ month odyssey is over?1.6KViews0likes2CommentsRe: Call Control accepted list will not display web page or app
Update: Finally making progress. Was able to relay the issues we are experiencing and tech support requested access to my computer in order to take screen shots of what we are all seeing (or not seeing) with regards to the Accepted List & Preferences. Now waiting to get a ticket # as the issue gets put in the support queue.9.2KViews1like9CommentsRe: Call Control accepted list will not display web page or app
I'm having sooo much fun with this. Was finally contacted via private message with instructions to call 1-888-811-2323 where I get an automated system asking me what I was calling about (Call Control issues) and they redirect me to the website as it is quicker and easier to setup. After several attempts I successfully trick the system to finally get a real person and guess what.....they can't help me. Next step up the ladder .....I'm guessing the standard stuff like, do app updates, app re-install, clear the cache, etc. that we've already done. Please don't tell us to private message as it doesn't lead to anything.9.2KViews1like10CommentsRe: Call Control accepted list will not display web page or app
I did your private messaging request and got nothing in response. So I'm not sure offering that as an aid to your investigation is helping users feel confident that something is being done. Try being transparent in your troubleshooting & communications and then we can use that information to patiently await a solution.9.2KViews1like0CommentsRe: Call Control accepted list will not display web page or app
I just discovered I'm having the same issue. Added a number from the call log to the accepted list and then tried to open the list to confirm and assign a name to the number. I've tried different browsers as well as the app on my phone. The only thing I could do was add the number to the accepted list at which time I get an alert indicating the number has already been added to the list. I also hate how getting real support is so painful. Would be nice to get a resolution.9.5KViews1like1Comment